Experienced Remote Associate Innovation Designer – Human-Centered Design and Innovation Specialist for Air Travel Industry

Introduction to Southwest Airlines Imagine being part of a team that is dedicated to connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. At Southwest Airlines, we are committed to providing our employees with a stable work environment that fosters equal opportunities for learning and personal growth. Our company promise is built on the foundation of creativity, innovation, and a caring attitude that we extend to both our employees and customers. As a leader in the air travel industry, we are seeking an experienced and skilled Associate Innovation Designer to join our collaborative team and drive the future of innovation at Southwest Airlines. Job Summary The Associate Innovation Designer will play a key role in supporting the Innovation Team in bringing human-centered approaches to research, ideation, concept development, and prototyping. This role will be responsible for testing prototypes with users, gathering feedback, and documenting detailed design requirements of successful concepts. As a detail-oriented thinker, the Associate Innovation Designer will be expected to drive the future of Southwest's innovation and contribute to the development of new solutions that meet the needs of our business partners and customers. Key Responsibilities Discover the 'why's' behind problems through field research using ethnographic methods such as observation and find pertinent insights to identify opportunity areas for designing new solutions Translate research and design insights into visual models and frameworks Envision and sketch new ideas across a wide range of experience types: digital and physical tools, programs and services, spaces and environments, events, campaigns, roles, policies, processes, etc. Create concept communication tools such as storyboards, user experience journeys, and system maps for use in research, synthesis, workshops, and prototype testing Create prototypes and gather feedback on design concepts from a wide range of audiences Support concept workshops and multi-disciplinary project teams through modes of design May perform other job duties as directed by Employee's Leaders Essential Qualifications To be successful in this role, you will need to possess a strong foundation in human-centered design and innovation mindsets, tools, and techniques. You should be skilled in behavioral research practices, 2D and 3D design tools, and communication practices. The ability to translate user research into needs, design principles, and criteria is essential, as well as the ability to communicate effectively with diverse audiences. Education and Experience Required: High School Diploma or GED Required: Undergraduate or Graduate level degree in a research-driven field such as social sciences or related design field such as Industrial, Visual, Experience, Technology, or Service designs Entry-level experience, developing skills and knowledge in business consulting/strategy, user research, prototyping, and communications Preferred: Experience in Figma, Adobe Creative Suite, and Microsoft Office Products Skills and Competencies The ideal candidate will possess a unique blend of skills and competencies, including: Knowledge of human-centered design and innovation mindsets, tools, and techniques Skilled in behavioral research practices Skilled in using 2D and 3D design tools to create concepts Skilled in communication practices and crafting compelling stories Ability to translate user research into needs, design principles, and criteria Ability to communicate effectively (both written and verbal) with diverse audiences Ability to bring ideas to life through model making/rapid prototyping Ability to use Adobe Creative Cloud and Microsoft Office Suite Career Growth Opportunities and Learning Benefits At Southwest Airlines, we are committed to providing our employees with opportunities for growth and development. As an Associate Innovation Designer, you will have the opportunity to work on a wide range of projects, collaborate with cross-functional teams, and develop your skills and knowledge in human-centered design and innovation. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals. Work Environment and Company Culture Our company culture is built on the foundation of creativity, innovation, and a caring attitude. We believe in fostering a collaborative and inclusive work environment that values diversity, equity, and inclusion. As an Associate Innovation Designer, you will be part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive market salary ranging from $69,500 to $77,500 per year, depending on qualifications and experience. In addition to your salary, you will also be eligible for bonus opportunities, 401(k) matching, and profit-sharing contributions. Our benefits package includes: Fly for free on any open seat on all Southwest flights (and your eligible dependents too) Competitive health insurance for you and your eligible dependents (including pets) Southwest will help fund your 401(k) retirement savings with company contributions up to 9.3% of your eligible earnings Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan Explore more benefits: https://careers.southwestair.com/benefits Conclusion If you are a creative and innovative thinker who is passionate about human-centered design and innovation, we encourage you to apply for this exciting opportunity. As an Associate Innovation Designer at Southwest Airlines, you will have the chance to make a real impact on the future of air travel and contribute to the development of new solutions that meet the needs of our customers. Don't miss out on this opportunity to join our collaborative team and take your career to new heights. Apply now and become a part of the Southwest Airlines family! Apply To This Job: https://frontliner.clarios.com/job/full-time-remote-associate-innovation-designer-lkq8b.html Apply for this job