Experienced Customer Engineer – Google Cloud Solutions and Technical Support Specialist

Introduction to Google and the Role Google is at the forefront of innovation, transforming the way businesses operate and individuals live. As a leader in cloud computing, Google Cloud is empowering organizations worldwide to accelerate their digital transformation. We are seeking an experienced and highly skilled Customer Engineer to join our team, focusing on delivering exceptional technical support and solutions to our clients. This role is an exciting opportunity for a talented individual to work with a cutting-edge technology stack, collaborate with cross-functional teams, and drive business growth through innovative cloud solutions. Job Overview As a Customer Engineer at Google, you will be responsible for working closely with our sales teams, product marketing, and engineering groups to deliver tailored solutions to our clients. Your expertise will help drive the adoption of Google Cloud products, ensuring seamless integration and optimal performance. You will engage with clients to understand their technical requirements, design and implement solutions, and provide ongoing support to ensure their success. This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills. Key Responsibilities Identify business and technical requirements, lead full technical discovery, and design client solutions to meet assembled requirements. Lead technical projects, technology support, proposal bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources. Deliver product messaging for the Google Cloud Platform using whiteboard and slide presentations, product demos, white papers, trial management, and Request for Information (RFI) response documents. Drive recommendations on integration strategies, enterprise architectures, platforms, and application frameworks to implement a complete solution, providing best practice advice to clients to optimize Google Cloud platform effectiveness. Attend client sites, meetings, and other events as required. Qualifications and Experience To be successful in this role, you will need: A Bachelor's degree in Software Engineering or a related field, or equivalent practical experience. At least 2 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role. Experience with legacy and modern application development, cloud service delivery, and infrastructure. Experience with containers, including Kubernetes and other related technologies. Preferred qualifications include: Active US Government Top Secret/Sensitive Compartmented Information (TS/SCI) Full Scope Polygraph clearance. Experience developing mobile architectures using API management, microservice architectures, PaaS, and container orchestration systems, or other relevant platforms. Experience with Government Public Sector clients, including defense and civilian agencies. Knowledge of application security designs, including web application security, service mesh, and mobile security techniques. The ability to learn, understand, and work with emerging technologies, philosophies, and solutions in the Google Cloud/IT technology space. Essential Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and clients. Strong technical skills, with the ability to learn and adapt to new technologies and solutions. Business acumen, with the ability to understand client needs and drive business growth through innovative solutions. Problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions. Collaboration and teamwork skills, with the ability to work effectively with sales teams, product marketing, and engineering groups. Career Growth and Learning Opportunities At Google, we are committed to the growth and development of our employees. As a Customer Engineer, you will have access to: Comprehensive training and development programs, including technical training, sales skills development, and leadership training. Opportunities to work with cutting-edge technologies and solutions, including Google Cloud Platform, artificial intelligence, and machine learning. Cross-functional collaboration and teamwork, with the ability to work with sales teams, product marketing, and engineering groups. Performance-based career advancement opportunities, with the ability to move into leadership roles or specialize in specific areas of interest. Work Environment and Company Culture Google is a dynamic and innovative company, with a culture that values: Collaboration and teamwork, with a focus on cross-functional collaboration and open communication. Innovation and creativity, with a focus on developing new solutions and technologies. Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all employees. Work-life balance, with a focus on providing employees with the flexibility and support they need to succeed in their roles. Compensation, Perks, and Benefits As a Customer Engineer at Google, you can expect: A competitive salary, with a rate of $25 per hour. Comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and stock options. Generous paid time off, including vacation days, sick leave, and holidays. Access to cutting-edge technologies and solutions, including Google Cloud Platform, artificial intelligence, and machine learning. Opportunities for professional growth and development, including training and development programs, cross-functional collaboration, and performance-based career advancement opportunities. Conclusion If you are a motivated and talented individual, with a passion for technology and a drive to succeed, we encourage you to apply for this exciting opportunity. As a Customer Engineer at Google, you will have the chance to work with a cutting-edge technology stack, collaborate with cross-functional teams, and drive business growth through innovative cloud solutions. Don't miss out on this opportunity to join a dynamic and innovative company, with a culture that values collaboration, innovation, and diversity. Apply now to take the first step in your career as a Customer Engineer at Google!