TurboTax Customer Support Agent - Remote

As a TurboTax Customer Support Agent, you will assist users by answering inquiries related to TurboTax products and tax return software. You will be the first point of contact for customers needing guidance on Downloading, Logging In, Basic Navigation, Document Importing, Printing, Filing, and simple Tax questions. Our team is dedicated to providing you with continuous support. • Hourly Pay: Earn $18.50 per hour. • Certification Bonus: Receive a $155 bonus for completing TurboTax Product Expert certification. • Training Duration: Certification training is provided over 2 days. • Flexible Schedule: Create your own hours, available anytime between 8am EST and 12am midnight EST, Monday to Sunday. • Minimum Commitment: Required to work at least 20 hours per week; flexible to work more as desired! • Support System: You will be paired with a Subject Matter Expert (SME) for assistance during live calls and a Marketplace Performance Specialist (MPS) to act as your advocate. Required Skills and Experience • No specific accounting background is required! We're looking for motivated individuals who are eager to learn and assist TurboTax customers with their inquiries. • Excellent communication skills are essential for effectively assisting customers with TurboTax products and tax return software. You'll need to clearly and empathetically articulate solutions. • A strong ability to understand and empathize with customers' needs while striving for innovation and providing outstanding service. Join our TurboTax team as a Product Expert and be the friendly face our customers can count on during tax season! We are looking for individuals with exceptional communication skills and a true passion for helping others. As a TurboTax Product Expert, you will play a vital role in ensuring our customers enjoy a smooth tax filing experience. If you are a problem-solver with a knack for customer service, we encourage you to apply and make tax season easier for everyone! Apply tot his job Apply To this Job