Training and Quality Assurance Team Lead

Welcome to Gainwell Technologies: A Leader in Healthcare Innovation At Gainwell Technologies, we're passionate about making healthcare work better for everyone. We're a forward-thinking company that values innovation, collaboration, and inclusion. Our team is dedicated to solving complex business challenges and enhancing the way we work and grow. As a Training and Quality Assurance Team Lead, you'll play a vital role in driving our success and helping us achieve our mission. About the Role: Training and Quality Assurance Team Lead We're seeking a dynamic and experienced Training and Quality Assurance Team Lead to join our team. The ideal candidate will possess a comprehensive understanding of training methodologies, quality assurance procedures, and claims processing guidelines. This individual will be responsible for overseeing the training programs for new hires as well as conducting refresher training sessions for existing staff. Additionally, the Training and Quality Assurance Team Lead will play a pivotal role in developing training content, including videos, standard operating procedures (SOPs), and other documentation to ensure consistency and accuracy across the organization. Your Role in Our Mission As a Training and Quality Assurance Team Lead, you will be responsible for: Conducting audits of claims processing to ensure adherence to quality standards and regulatory requirements Developing and implementing training programs for new hires, covering claims processing guidelines, company policies, and procedures Conducting regular refresher training sessions for existing staff to reinforce key concepts and address any areas of improvement Collaborating with department managers to identify training needs and develop customized training plans Creating engaging and informative training content, including videos, SOPs, and other documentation Monitoring and evaluating training effectiveness through performance metrics and feedback mechanisms Staying updated on industry trends and best practices in training and quality assurance What We're Looking For To be successful in this role, you'll need: A minimum of 4 years of experience in training and quality assurance, preferably in the healthcare industry In-depth knowledge of training methodologies, quality assurance procedures, and claims processing guidelines Strong communication and interpersonal skills, with the ability to effectively convey complex information to diverse audiences Proven experience in developing training content, including videos, SOPs, and other documentation Excellent organizational skills with the ability to manage multiple projects simultaneously Detail-oriented with a focus on accuracy and precision Ability to work independently as well as collaboratively in a team environment Proficiency in relevant software applications (e.g., Microsoft Office Suite, learning management systems, etc.) Essential Qualifications In addition to the above requirements, the ideal candidate will possess: A strong understanding of adult learning principles and instructional design Experience with quality assurance and auditing principles Knowledge of regulatory requirements and industry standards Excellent problem-solving and analytical skills Ability to adapt to changing priorities and deadlines Preferred Qualifications While not required, the following qualifications are preferred: A degree in Education, Training and Development, or a related field Certification in training and development, such as CPTD or CTT+ Experience with e-learning development and implementation Knowledge of data analysis and reporting principles Skills and Competencies To be successful in this role, you'll need to possess the following skills and competencies: Communication skills: ability to effectively communicate complex information to diverse audiences Interpersonal skills: ability to build strong relationships with team members, department managers, and other stakeholders Organizational skills: ability to manage multiple projects simultaneously and prioritize tasks effectively Attention to detail: ability to ensure accuracy and precision in all aspects of the role Adaptability: ability to adapt to changing priorities and deadlines Technical skills: proficiency in relevant software applications, including Microsoft Office Suite and learning management systems Career Growth Opportunities and Learning Benefits At Gainwell Technologies, we're committed to helping our employees grow and develop in their careers. As a Training and Quality Assurance Team Lead, you'll have access to a range of learning and development opportunities, including: Professional development courses and training programs Mentorship and coaching from experienced leaders Opportunities for advancement and career progression Access to industry conferences and events Work Environment and Company Culture Our company culture is built on the values of innovation, collaboration, and inclusion. We believe in creating a work environment that is supportive, flexible, and empowering. As a Training and Quality Assurance Team Lead, you'll be part of a dynamic and diverse team that is passionate about making healthcare work better for everyone. Compensation, Perks, and Benefits We offer a competitive salary range of $46,900.00 - $67,000.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. In addition to your salary, you'll be eligible for a range of perks and benefits, including: Generous vacation policy 401(k) employer match Comprehensive health benefits Educational assistance Access to leadership and technical development academies Conclusion If you're a motivated and experienced training and quality assurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Training and Quality Assurance Team Lead at Gainwell Technologies, you'll be part of a dynamic and innovative team that is passionate about making healthcare work better for everyone. Don't miss out on this chance to grow your career and make a real difference in the lives of others. Apply today! Join Our Team! This is a fantastic opportunity to grow your career with a leader in healthcare innovation. If you have the skills and passion we're looking for, please submit your application today. Apply for this job