Dispatch Service Coordinator - Customer Service and Operations Expert in Dental Industry Scheduling and Resource Planning

Join the Patterson Team: Where People Come First At Patterson Companies, we believe that our employees are the key to our success. With a people-first culture that values diversity, inclusivity, and professional growth, we're not just a place to work – we're a partner that cares about your success. As a leading provider of dental and veterinary products and services, we're committed to making a positive impact on the lives of our customers and our community. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join our team as a Dispatch Service Coordinator. Job Summary As a Dispatch Service Coordinator for Patterson Dental, you'll play a critical role in ensuring that our customers receive exceptional service and support. This in-office/in-person position, located in Victor, NY, requires a high level of professional autonomy and attention to detail. You'll be responsible for triaging calls and inquiries from customers, assigning and scheduling service requests, managing resources efficiently, and monitoring service orders. If you have a strong customer service orientation, excellent communication skills, and experience in dispatching or a related field, we encourage you to apply. Key Responsibilities Triage and Customer Service: Respond to calls and inquiries from customers, providing a professional and courteous experience. Service Request Scheduling: Assign and schedule service requests from clients or company personnel, ensuring efficient use of resources. Resource Management: Manage resources efficiently and effectively for all scheduled services, ensuring timely and cost-effective delivery. Service Order Management: Monitor service orders assigned to technicians, tracking progress and resolving any issues that may arise. Life Cycle of Service Orders: Create, edit, complete, and invoice service orders, ensuring accuracy and attention to detail. Reporting and Reconciliation: Reconcile various CRM reports on a monthly basis, providing insights into service operations and performance. Collaboration and Communication: Work closely with the Branch Procurement Specialist(s) and other stakeholders to ensure effective resource and project planning. Professionalism and Conduct: Demonstrate a commitment to Patterson values and professionalism through appropriate conduct at all times. Essential Qualifications To be successful in this role, you'll need: Education: Associate's degree or higher preferred, or 2-5 years equivalent industry experience. Customer Service Orientation: Express strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills. Organizational and Multi-Tasking Skills: Strong organizational and multi-tasking skills, with sound judgment and excellent decision-making abilities. Attention to Detail: Great attention to detail, with ability to positively contribute to the Branch team environment. Technology Skills: Proficient in Microsoft 365 and SAP CRM platforms, with ability to learn and adapt to new technologies. Preferred Qualifications We'd love to see: Dispatching and Customer Service Experience: 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred. Project or Resource Coordination: Previous working experience with project or resource coordination. Bookkeeping/Accounting Experience: Bookkeeping/accounting experience preferred. Career Growth Opportunities and Learning Benefits At Patterson, we're committed to helping our employees grow and develop their skills. As a Dispatch Service Coordinator, you'll have opportunities to: Develop Your Skills: Enhance your customer service, communication, and problem-solving skills. Advance Your Career: Take on new challenges and responsibilities, with opportunities for promotion and career advancement. Learn and Grow: Participate in training and development programs, including our Educational Assistance Program. Work Environment and Company Culture Our Victor, NY office is a dynamic and supportive work environment that values diversity, inclusivity, and teamwork. As a Dispatch Service Coordinator, you can expect: Collaborative Team: Work with a talented team of professionals who share our people-first culture. Flexible Work Arrangements: Enjoy a competitive benefits package, including paid time off and flexible work arrangements. Recognition and Rewards: Participate in our Patterson Perks Program, with opportunities for recognition and rewards. Compensation, Perks, and Benefits We offer a comprehensive benefits package, including: Competitive Salary: The potential compensation range for this role is $22.60 - $27.69 per hour. Medical, Dental, and Vision Benefits: Full medical, dental, and vision benefits, with an integrated Wellness Program. 401(k) Match Retirement Savings Plan: Contribute to your future with our 401(k) match retirement savings plan. Paid Time Off: Enjoy paid time off, holiday pay, and floating holidays. Volunteer Time Off: Give back to your community with our volunteer time off program. Educational Assistance Program: Enhance your skills and knowledge with our educational assistance program. LifeWorks: Access our employee assistance program, LifeWorks, for support and resources. EEO Statement At Patterson Companies, we promote a culture that embodies and celebrates diversity and inclusivity. We're an equal opportunity employer, committed to hiring qualified candidates without regard to: Race Religion Color Sex National Origin Age Sexual Orientation Gender Identity Disability Veteran Status Conclusion If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity as a Dispatch Service Coordinator. Join our team and experience the Patterson difference – where people come first and professional growth abounds. Apply to this Job Apply for this job