Experienced Technical Product Engineer – Customer Service and Application Development for Remote Work at Delta Airlines

About Delta Airlines Delta Airlines is a world-renowned airline that has been a leader in the aviation industry for over 90 years. With a commitment to providing exceptional customer service, Delta has built a reputation for excellence in safety, reliability, and innovation. As a Technical Product Engineer at Delta, you will be part of a dynamic team that is dedicated to delivering cutting-edge technology solutions that enhance the customer experience. About the Role We are seeking an experienced Technical Product Engineer to join our team in a remote work arrangement. As a Technical Product Engineer, you will play a critical role in developing and delivering technical solutions that meet the needs of our customers and stakeholders. You will work closely with cross-functional teams to identify business requirements, design and develop technical solutions, and ensure that our applications and systems are delivered on time and within budget. Key Responsibilities As a Technical Product Engineer, your key responsibilities will include: Gathering, creating, planning, and maintaining business requirements for various projects or systems from inception to final execution, ensuring that requirements meet guidelines; Investigating, designing, and maintaining production frameworks/programs/applications; Aiding in the support and communication of project status reports and tracking; Providing effective project cycles and expectations to shorten the project life cycle, where relevant; Working with application support and development teams to fix software bugs and raised issues; Leading goal-to-issue resolution with communicating systems based on various technologies; Working with and participating in regular project status meetings; Converting high-level client requirements into executable, detailed client stories to enable development; Maintaining the product backlog; Leading planning meetings with teams to focus on work in upcoming sprints; Embracing diverse individuals, thinking, and styles; Consistently making safety and security, of self and others, the priority; Having solid experience with discovery, identification, and documentation of processes; Ability to work with multiple IT and business teams to gather and record requirements; Connecting directly and daily with delivery teams to execute the project; Ensuring product acceptance and status at key points of the delivery cycle; Fostering communication materials and leading communication efforts around the product, needs, and future guides; Participating in and leading product planning meetings with the product team; Advantages and Benefits As a Technical Product Engineer at Delta Airlines, you will enjoy a range of benefits and advantages that will support your career growth and well-being. These include: Competitive salary, industry-leading profit-sharing project, and performance incentives; 401(k) with generous company contributions up to 9%; Paid time off, including vacation, holidays, paid personal time, maternity and parental leave; Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits; Family care support through fertility support, surrogacy, and adoption support, lactation support, sponsored back-up care, and programs that help with family members at all stages; Comprehensive Well-being programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health; Domestic and global space-accessible flight benefits for employees and qualified family members; Career advancement programs to achieve your long-term career goals; Community associations to participate in community management and innovative objectives focused on sustainability and reducing our carbon footprint; Business Asset Gatherings to connect employees with common interests to promote inclusion, provide perspective, and help execute strategies; Acknowledgment rewards and grants through the platform Relentless Together; Access to over 500 discounts, specialty savings, and intentional benefits through Deltaperks like vehicle and lodging rentals and auto, home, and pet insurance, legal services, and childcare; Requirements To be successful in this role, you will need to have: A bachelor's degree; Experience creating requirements and test cases for automated test suites; Shown expertise with Agile or other fast application development methodologies; Technical skill to apply relevant technical cycles to suitable business needs; Ability to work autonomously to achieve exceptional results; Excellent logical and critical thinking abilities; Energy to proactively direct and drive activities within a team environment; Ability to convey quality work on time and translate planning into it by following established systems or philosophies; Preferred Qualifications While not required, having the following qualifications will give you an upper hand in this role: Ability to become the subject matter expert for your applications and take ownership of its development and execution; Experience in API practice/program; Strong communication, interpersonal, customer service, and customer-centric skills; Join Our Team If you are a motivated and experienced Technical Product Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Product Engineer at Delta Airlines, you will have the chance to work on cutting-edge technology projects, collaborate with a talented team, and enjoy a range of benefits and advantages that will support your career growth and well-being. Apply Now To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you!