Director of Business Operations, Customer, Marketing, and Product (CMP) at Starbucks

Introduction to Starbucks and the Role From its humble beginnings, Starbucks has evolved into a global brand that not only celebrates coffee and its rich tradition but also fosters a sense of connection among its customers and partners. As a company, Starbucks nurtures the endless possibilities of human connection in every cup, conversation, and community. We are now seeking a highly skilled and experienced Director of Business Operations to join our Customer, Marketing, and Product (CMP) organization. This role will serve as the functional business operations lead, contributing to the success of Starbucks by creating experiences that customers love and partners are proud to deliver. About the Customer, Marketing, and Product (CMP) Organization The CMP organization is dedicated to bringing a sense of connection to every customer interaction. We strive to be the most popular brand in the world, committed to growing every day and fulfilling our promise to our customers. As a leader within this organization, you will be responsible for building high-performing cross-functional teams, collaborating with senior leaders, and driving business planning activities throughout the year. Key Responsibilities Lead business planning activities with CMP business operations leaders, including long-term strategic planning and operational and financial planning Support organizational strategies that ensure the fulfillment of financial and partnership obligations, including cost analysis and reporting, organizational design, and talent strategies Drive strategy and execution of the 'pace of the business' for the CMP leadership team, including leading the strategy and implementation of CMP performance reporting Bring a leadership voice to Starbucks' corporate network of business operations leaders and continually work to raise the standard of value delivered through this role Manage and facilitate the CMP leadership team, VP+, and 'Town Hall' forums, influencing collaboration, development, and leadership engagement Actively support the CMO and the extended leadership team in communication and meeting preparation, including board and investor communications Head of Enterprise Risk Management (ERM) and Internal Audit (IA) coordination for CMP, facilitating leadership development opportunities and serving as CMP's primary point of contact for systems and tools that support planning processes Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a relevant field, such as business administration or marketing Experience building high-performing cross-functional teams and collaborating with senior leaders Strong organizational and disciplinary skills, with the ability to stay focused in a complex, fast-paced, and sometimes ambiguous business environment Experience supporting senior management, such as a Chief of Staff, and familiarity with business operations and planning processes Preferred Qualifications While not required, the following qualifications are preferred: Advanced degree in a relevant field, such as an MBA Experience in a similar role, such as a Director of Business Operations or a Chief of Staff Familiarity with the coffee or retail industry, and experience working with global brands Strong analytical and problem-solving skills, with the ability to drive strategy and execution Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong leadership and collaboration skills, with the ability to build and manage high-performing teams Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Strong analytical and problem-solving skills, with the ability to drive strategy and execution Ability to work in a fast-paced and dynamic environment, with a focus on delivering results and driving business growth Career Growth Opportunities and Learning Benefits At Starbucks, we are committed to the growth and development of our partners. As a Director of Business Operations, you will have access to a range of career growth opportunities and learning benefits, including: Leadership development programs and training opportunities Mentorship and coaching from experienced leaders Opportunities to work on strategic projects and initiatives Access to a global network of business operations leaders and professionals Work Environment and Company Culture At Starbucks, we are proud of our company culture and work environment. As a partner, you can expect: A dynamic and fast-paced work environment that is focused on delivering results and driving business growth A collaborative and supportive team environment that values diversity and inclusion Opportunities to make a positive impact on the company and the community A range of benefits and perks, including competitive compensation, health insurance, and retirement savings plans Compensation, Perks, and Benefits As a Director of Business Operations at Starbucks, you can expect a competitive salary and a range of benefits and perks, including: Competitive compensation package, including salary and bonus Comprehensive health insurance and retirement savings plans Opportunities for career growth and development Access to a range of benefits and perks, including employee discounts and recognition programs Conclusion If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for the Director of Business Operations role at Starbucks. This is a unique opportunity to join a global brand and make a positive impact on the company and the community. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this role is not to be missed. Apply now and take the first step towards a rewarding new role. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job