Experienced Customer Service Representative - Specialty Pharmacy Operations at Home with Aetna

Join Our Team: Transforming Healthcare through Compassionate Customer Service At CVS Health, we're on a mission to redefine the healthcare experience by making it more personal, convenient, and affordable. As a leading healthcare company, we're committed to delivering exceptional services that cater to the diverse needs of our patients and clients. We're now seeking an experienced Customer Service Representative to join our team in Illinois, working from the comfort of their own homes, as part of our Specialty Pharmacy Operations with Aetna. About the Role As a Customer Service Representative, you will play a vital role in providing top-notch phone support to patients receiving life-sustaining specialty drug treatments. Your primary responsibility will be to ensure the seamless coordination and processing of new patient drug orders and reorders, verifying and updating benefits, and facilitating communication between patients, insurance companies, healthcare providers, and internal teams.