Spanish Bilingual Customer Support Representative | ZR_26710_JOB

This is a remote position. 35 hours a week Mon-Fri 9:00 AM to 5:00 PM PST schedule with a 1-hour lunch break, totaling 7 hours of work per day. Job DescriptionEmbark on an exciting journey as a Customer Support Agent for a dynamic e-commerce leader! In this role, you’ll be at the forefront of customer interaction, primarily handling inquiries via email with the potential to expand into other channels. Your strong English skills and problem-solving abilities will be put to the test as you navigate complex customer issues with finesse. This position offers a unique blend of independence and teamwork, allowing you to showcase your communication prowess while collaborating with a global team. If you’re ready to make a real impact in a fast-paced, growth-oriented environment, this opportunity is tailor-made for you! ResponsibilitiesDeliver top-notch customer support primarily through email, addressing inquiries and resolving issues with efficiency and empathyFlex your problem-solving muscles to tackle complex customer challenges, thinking outside the box to find innovative solutionsActively participate in regular team meetings and training sessions, contributing ideas and staying up-to-date with company processes and productsEmbrace and master company-specific tools and software, continuously improving your technical skillsMaintain exceptional standards of written and verbal communication in English, ensuring clear and professional interactions alwaysCollaborate with team members to share knowledge, best practices, and contribute to overall customer service excellenceAdapt to changing priorities and workloads, demonstrating flexibility and a can-do attitudeRequirementsNative-level English and Spanish (bilingual) proficiency with excellent written and verbal communication skillsPrevious experience in customer support, preferably in an e-commerce or retail environmentDemonstrated ability to solve problems creatively and efficientlyTech-savvy with proficiency in various computer applications and a knack for quickly learning new softwareSelf-motivated individual with the ability to work independently in a remote settingStrong attention to detail and commitment to delivering high-quality workAbility to work full-time, Monday to Friday, with openness to potential flexible scheduling in the futureExcellent time management skills and ability to prioritize tasks effectivelyPositive attitude with a genuine desire to help customers and contribute to team successComfortable with constructive feedback and continuous learning​Independent Contractor PerksWith HMO Coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobZR_26710_JOBOriginally posted on Himalayas Apply To this Job