Experienced Remote Business Systems Analyst, Learning Management – E-Learning Platform Development and Implementation

Introduction to Workwarp and the Role Workwarp, a pioneering company in the technology and logistics sector, is seeking an experienced Business Systems Analyst, Learning Management to join its team. As a key member of the Customer Experience team, you will play a vital role in developing and maintaining the company's Learning Management System (LMS) and Learning & Development (L&D) tech ecosystem. This is an exciting opportunity to work with a fast-paced and dynamic team, driving continuous improvement and optimization of agent learning programs to ensure the delivery of exceptional support experiences. About the Team and Company Culture At Workwarp, we pride ourselves on being customer-obsessed and strive to provide the best possible experience for our customers. Our team is passionate about learning and development, and we are committed to supporting the growth and success of our employees. As a Business Systems Analyst, Learning Management, you will be part of a collaborative and creative team that values innovation, diversity, and inclusion. Our company culture is built on the principles of empathy, respect, and open communication, and we are dedicated to fostering a positive and supportive work environment. Key Responsibilities Oversee the day-to-day operations and maintenance of the LMS, including assigning and monitoring security permissions for LMS Administrators and resolving trouble tickets. Collaborate with a team of learning and development professionals to develop and maintain standardized documentation and SLAs on LMS operational processes and procedures. Communicate with stakeholders on the status and project progress of all work related to training content management. Deliver functional and technical support for other LMS users and content creators, utilizing data to make informed recommendations on enhancements and providing analysis and reporting to stakeholders on learner performance and training effectiveness. Perform user-acceptance testing within LMS when new programs are developed and create job aids and other support documents to support the launch of new programs. Make recommendations for future improvements to content management, workflow processes, and user experience. Essential Qualifications To be successful in this role, you should have: 4+ years of experience in LMS administration, including creating learning paths, certifications, and badging programs, ideally with multiple LMS systems. 3+ years of experience leading highly creative learning teams. Strong analytical and data-driven decision-making skills, with the ability to pull data from various sources, read and analyze data, and partner with analytics partners for more complex analyses. Excellent written, verbal, and visual communication skills, with the ability to present complex information in a clear and concise manner. Experience working with Salesforce, Asana, Lessonly, Articulate, and Tableau. Preferred Qualifications While not essential, the following qualifications are preferred: Experience working in a fast-paced, constantly changing team-oriented environment, with the ability to manage multiple deadlines simultaneously and strong project management skills. An owner mentality, with a focus on quality, output-driven, proactive, and always pushing yourself to do better. The ability to think strategically and recommend solutions to complex problems, while also executing many projects and priorities day-to-day. Experience with Covey or other hiring and promotional processes. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Strong technical skills, with the ability to learn and adapt to new systems and technologies. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members. Strong analytical and problem-solving skills, with the ability to think critically and creatively. Ability to work independently and as part of a team, with a strong sense of accountability and ownership. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to supporting the growth and development of our employees. As a Business Systems Analyst, Learning Management, you will have access to a range of career growth opportunities and learning benefits, including: Professional development and training programs, designed to help you build new skills and advance your career. Mentorship and coaching, with experienced professionals who can provide guidance and support. Opportunities to work on high-impact projects, with the potential to make a significant contribution to the company's success. A collaborative and supportive work environment, with a strong focus on teamwork and communication. Work Environment and Company Culture Highlights At Workwarp, we pride ourselves on our positive and supportive work environment. Some highlights of our company culture include: A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive workplace for all employees. A strong focus on employee well-being, with a range of benefits and perks designed to support your physical and mental health. A collaborative and creative work environment, with a strong emphasis on teamwork and communication. Opportunities to make a positive impact, with a focus on using technology and logistics to empower local economies and make a difference in people's lives. Compensation, Perks, and Benefits As a Business Systems Analyst, Learning Management at Workwarp, you can expect a competitive salary and a range of perks and benefits, including: A comprehensive benefits package, including medical, dental, and vision benefits, disability and basic life insurance, and a 401(k) plan with an employer match. Opportunities for equity grants, with the potential to share in the company's success and growth. A range of perks and benefits, including paid time off, paid parental leave, wellness benefits, and several paid holidays. A commuter benefit match, with the potential to save money on your daily commute. Conclusion If you are a motivated and experienced Business Systems Analyst, Learning Management, looking for a new challenge and opportunity to make a positive impact, we encourage you to apply for this role. With a competitive salary, comprehensive benefits package, and a range of perks and benefits, this is an exciting opportunity to join a dynamic and growing company and contribute to its success. Don't miss out on this chance to take your career to the next level and apply now. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job