Experienced Pharmacy Customer Service Associate - Full Time Remote Opportunity with Walgreens

Join the Walgreens Team as a Remote Pharmacy Customer Service Associate Walgreens, a leading American pharmacy chain, is seeking a highly skilled and experienced Pharmacy Customer Service Associate to join their team on a full-time remote basis. As a key member of the pharmacy team, you will be responsible for providing exceptional customer service, processing prescriptions, and performing various administrative tasks. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. About Walgreens Walgreens is a renowned healthcare company that has been serving communities across the United States for over a century. With a strong commitment to customer satisfaction and a focus on innovation, Walgreens continues to evolve and expand its services to meet the changing needs of its customers. As a remote Pharmacy Customer Service Associate, you will be an integral part of this dynamic organization, working collaboratively with colleagues to drive business success and improve patient outcomes. Key Responsibilities Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner. Process prescriptions, including data entry, verification, and filling, ensuring accuracy and compliance with regulatory requirements. Utilize pharmacy systems to access patient and medication information, and perform tasks such as counting, pouring, and verifying medications. Assist pharmacists with tasks such as booking and maintaining workflow, and handling calls that do not require pharmacist attention. Maintain a high level of productivity, processing manual claims for third-party program prescription services, and performing other administrative tasks as assigned. Support inventory management activities, including ordering, receiving, and stocking medications, and maintaining knowledge of company asset security procedures. Ensure compliance with state and local regulations regarding controlled substances, and maintain displays, including promotional and seasonal displays. Provide customer support in the photo area, including digital identification photo services, and assist with online order fulfillment. Maintain a clean and organized store environment, adhering to company policies and procedures. Essential Qualifications To be considered for this role, you must meet the following essential qualifications: Bachelor's degree from an accredited institution. Ability to read, write, and communicate effectively in English (except in Puerto Rico). Willingness to work a flexible schedule, including nights and weekend hours. PTCB certification (or ability to obtain within a specified timeframe). Preferred Qualifications While not required, the following qualifications are highly preferred: Six months of experience in a retail environment. Previous work experience with Walgreens. Strong numerical skills, including the ability to accurately count, measure, and weigh prescriptions. Good computer skills, including familiarity with store inventory control systems. Knowledge of store stock control procedures. PTCB certification. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent customer service skills, with the ability to provide a positive and engaging customer experience. Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Attention to detail, with the ability to accurately process prescriptions and perform administrative tasks. Basic computer skills, including familiarity with pharmacy systems and inventory control procedures. Career Growth Opportunities and Learning Benefits As a Pharmacy Customer Service Associate with Walgreens, you will have access to a range of career growth opportunities and learning benefits, including: Ongoing training and development programs, designed to enhance your skills and knowledge. Opportunities for advancement within the company, including leadership roles and specialized positions. A comprehensive benefits package, including competitive compensation, health insurance, and retirement savings plans. Work Environment and Company Culture As a remote employee, you will work from the comfort of your own home, with the flexibility to create a schedule that works for you. Walgreens is committed to fostering a culture of inclusivity and respect, with a focus on diversity, equity, and inclusion. Our company culture is built on a foundation of integrity, accountability, and teamwork, and we are proud to be an equal opportunity employer. Compensation and Benefits We offer a competitive compensation package, including: A hourly rate of $25. A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. Opportunities for bonuses and other incentives. Conclusion If you are a motivated and experienced customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with Walgreens. As a Pharmacy Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and driving business success. With a comprehensive benefits package, ongoing training and development programs, and opportunities for career advancement, this is a great opportunity to join a dynamic and growing organization. Don't miss out on this opportunity to join the Walgreens team! Apply now to become a remote Pharmacy Customer Service Associate and start your journey towards a rewarding and challenging career.