Event Manager - Registration & Tech

About UsTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on TwitchLinkedinJD' href='https://link.twitch.tv/TwitchLinkedinJD' class='c-link'>LinkedIn and TwitchTwitterJD' href='https://link.twitch.tv/TwitchTwitterJD' class='c-link'>X, and discover the projects we’re solving on our TwitchBlogJD' href='https://link.twitch.tv/TwitchBlogJD' class='c-link'>Blog. Be sure to explore our TwitchInterviewingJD' href='https://link.twitch.tv/TwitchInterviewingJD' class='c-link'>Interviewing Guide to learn how to ace our interview process. About the TeamThe Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content partnerships, creative services, and marketing strategy. About the RoleTwitch is looking for an event Manager to lead registration and tech for Twitch's first party global community convention, TwitchCon. In this role you will manage the overall attendee registration ticket strategy, data management, mobile app and onsite wristband pickup process. You will report to the Head of Global Events and will work with the marketing, sales, and content organizations to develop workback timelines to hit key milestones. This is an opportunity for an organized registration manager to join our growing team and make a significant contribution building our in person events that connect the Twitch community. In order to succeed, you are highly organized and motivated to produce high-quality customer-facing events. This position can be located in San Francisco, CA or Remote in the U. S. You Will:Develop ticket strategy, manage registration, and oversee implementation of registration programsFunction as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirementsMange the onboarding, technical implementation and management of registration/ticketing platform, and mobile appPartner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)Organize registration on-site staffing needs in partnership with event production agencyProvide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experienceManage vendor/software selection, relationship management and process improvements for registration, app and meet greetsYou Have:5+ years of experience developing or utilizing event technology platforms, including registration/request management systems, mobile event applications, and other onsite tools (e.g. mobile check-in, RFID, etc)5+ years of experience in large scale event project managementExperience defining program requirements and using metrics to determine improvementsCapability to move easily between generating big ideas, and driving ongoing process improvementExperience working across multiple teams and disciplinesAble to travel more than 30 days a yearBonus PointsKnowledge of platforms like Stova, Rainfocus, and/or CVENTNative member of the Twitch community and knowledge of gaming or content creation a plusPassion for events and large scale fan experiencesPerksMedical, Dental, Vision Disability Insurance401(k)Maternity Parental LeaveFlexible PTOAmazon Employee DiscountPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW8907Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site. US Pay Per Year$72,600$155,200 USDTwitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates. Originally posted on Himalayas Apply To this Job