Conseillers Franco-Lusophones - 100% en Télétravail - FinMaKounti - Customer Service and Support Specialists for French and Portuguese Speaking Clients

Join the Workwarp Team as a Full-Time Remote Conseiller Franco-Lusophone Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong command of the French and Portuguese languages? Look no further! Workwarp is seeking experienced Conseillers Franco-Lusophones to join our dynamic team in a 100% remote work arrangement. As a Conseiller Franco-Lusophone, you will be responsible for providing top-notch customer service and support to our clients, leveraging your language skills and technical expertise to resolve issues and exceed expectations. About Workwarp and the FinMaKounti Program At Workwarp, we value talent, innovation, and flexibility. Our company culture is built around empowering our team members to work from anywhere, at any time, as long as they have a stable internet connection. We believe that this approach not only enhances work-life balance but also fosters creativity, productivity, and job satisfaction. The FinMaKounti program is an exciting initiative that allows us to tap into the rich talent pool of French and Portuguese speaking professionals in Morocco, providing them with opportunities for career growth and development. Job Summary As a Conseiller Franco-Lusophone, you will be part of a customer service and support team that caters to French and Portuguese speaking clients. Your primary mission will be to provide personalized advice and solutions to clients, ensuring that their needs are met and exceeded. You will work in a fast-paced, dynamic environment, collaborating with colleagues from diverse backgrounds and industries. Key Responsibilities Customer Service and Support: Respond to client inquiries, provide solutions, and resolve issues in a timely and professional manner. Language Support: Utilize your French and Portuguese language skills to communicate effectively with clients, providing support and guidance as needed. Technical Troubleshooting: Leverage your technical expertise to troubleshoot issues, escalate complex problems to senior teams, and collaborate with internal stakeholders to resolve client concerns. Documentation and Reporting: Maintain accurate records of client interactions, document issues and resolutions, and contribute to reporting and analytics efforts. Continuous Learning: Stay up-to-date with product knowledge, industry trends, and best practices, sharing insights and expertise with colleagues to drive team performance. Essential Qualifications Language Skills: Fluency in French and Portuguese, both written and spoken. Customer Service Experience: Proven experience in customer service, support, or a related field. Technical Skills: Proficiency in using computer software, internet applications, and technology tools. Communication Skills: Excellent communication, interpersonal, and active listening skills. Problem-Solving: Strong problem-solving and analytical skills, with the ability to think critically and creatively. Preferred Qualifications Industry Experience: Experience working in a customer service or support role within a similar industry. Multilingualism: Additional language skills, such as English or Arabic, are an asset. Technical Certifications: Relevant technical certifications or training in customer service, support, or a related field. What We Offer Competitive Salary: A competitive salary package, including a base salary, performance-based bonuses, and language incentives. Comprehensive Training: A comprehensive training program, starting from your first day, to ensure a smooth transition and ongoing development. Flexible Work Arrangements: A 100% remote work arrangement, allowing you to work from anywhere in Morocco, at any time. Career Growth Opportunities: Opportunities for career growth, professional development, and advancement within the company. Collaborative Culture: A dynamic, supportive, and inclusive work environment, with a team of passionate professionals. Why Join Us? By joining the Workwarp team as a Conseiller Franco-Lusophone, you will have the opportunity to: Grow Your Career: Develop your skills, expertise, and career prospects in a dynamic and supportive environment. Work with a Global Team: Collaborate with colleagues from diverse backgrounds, industries, and locations. Make a Difference: Contribute to delivering exceptional customer experiences, driving business growth, and making a positive impact. Enjoy Flexibility: Work from anywhere, at any time, and enjoy a better work-life balance. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert application link]. We look forward to reviewing your application and discussing this opportunity further. Don't miss this chance to join our team and take your career to the next level! Apply now and become a part of the Workwarp family. Apply for this job