Experienced Remote Data Entry Specialist and Business Analyst – Airline Operations and Customer Service Excellence

Introduction to Delta Airlines Delta Airlines is a leading global airline, committed to providing exceptional travel experiences to our customers. We take pride in our dedication to safety, customer service, and innovation. As part of our team, you'll play a vital role in ensuring our passengers have a seamless and enjoyable journey. Our company culture is built on a foundation of excellence, integrity, and respect, and we're looking for like-minded individuals to join our team. Job Overview We are currently seeking a motivated and detail-oriented Remote Data Entry Specialist to join our team. In this role, you will be responsible for accurately entering and maintaining crucial data that supports our operational excellence. As a key member of our team, you will work closely with cross-functional teams to drive business results and improve customer satisfaction. This position requires a strong and diverse skillset in relevant areas, including data analysis, business process improvement, and communication. Key Responsibilities Accurately enter and maintain crucial data to support operational excellence Develop predictive models and forecasts to proactively identify required resource planning needs Analyze resource utilization and identify more efficient and effective solutions Report on the execution of resource planning initiatives Stay up-to-date with the latest trends and developments in airline customer service and resource planning Find and extract data from various sources for use in analysis, models, and project development Develop new data sources and analytical models and tasks Utilize descriptive, diagnostic, and predictive analytical techniques to highlight business challenges, potential solutions, and important trade-offs Develop new strategic analytical models or modify existing ones Turn data into meaningful insights using data visualization and storytelling techniques Develop complex reports and analyses with guidance from leaders Support complex process improvement and project management engagement for both individual specialty units and cross-divisional initiatives Present findings to leaders and specialty unit leaders, including senior executives Act as an internal expert to stakeholders and provide insights to drive results Consistently prioritize safety and security, of self and others, as the top priority Essential Qualifications To be successful in this role, you will need: Experience with analytical tools, such as SQL, Python, and Tableau Strong business acumen, statistical, analytical, and problem-solving skills, and ability to manage complex processes with cross-functional teams Excellent written, presentation, and verbal skills, with the ability to create succinct, relevant, and data-driven reports and presentations for senior leaders Be a strong team player, be detail-oriented, and perform well under pressure Ability to influence without authority and work in a matrix environment Experience with MS Office is required Consistently prioritize safety and security of self, others, and personal data Embrace diversity, thinking, and styles Have a high school diploma, GED, or high school equivalency Preferred Qualifications While not required, the following qualifications are preferred: Experience in airline operations or customer service Knowledge of airline industry trends and developments Experience with data visualization and storytelling techniques Strong project management skills and experience with cross-divisional initiatives Ability to speak multiple languages Career Growth Opportunities and Learning Benefits At Delta Airlines, we're committed to helping our employees grow and develop in their careers. As a Remote Data Entry Specialist, you'll have access to a range of training and development opportunities, including: On-the-job training and mentorship Formal training programs and workshops Opportunities for career advancement and promotion Access to industry-leading conferences and events A comprehensive health and wellness program that recognizes the importance of physical, emotional, financial, and social well-being Work Environment and Company Culture Our company culture is built on a foundation of excellence, integrity, and respect. We're a dynamic and fast-paced organization that values innovation, creativity, and teamwork. As a Remote Data Entry Specialist, you'll be working remotely, but you'll still be an integral part of our team. You'll have access to a range of tools and resources to help you stay connected and productive, including: Virtual meeting and collaboration tools Remote access to company systems and data Regular check-ins and feedback from your manager and team Opportunities to connect with colleagues and attend company events Compensation, Perks, and Benefits We offer a competitive salary and comprehensive benefits package, including: Competitive compensation and industry-leading benefit sharing 401(k) with liberal direct contribution and company match Comprehensive health benefits, including medical, dental, vision, short-term/long-term disability, and life insurance Domestic and international flight benefits A detailed wellness program that recognizes the importance of physical, emotional, financial, and social well-being Conclusion If you're a motivated and detail-oriented individual with a passion for data analysis and customer service, we want to hear from you. As a Remote Data Entry Specialist at Delta Airlines, you'll have the opportunity to work with a dynamic and fast-paced organization that values innovation, creativity, and teamwork. You'll be an integral part of our team, working to drive business results and improve customer satisfaction. Apply now to join our team and take the first step in an exciting and rewarding career. Don't miss out on this opportunity to join a leading global airline and take your career to new heights. Apply today and let's build the future together! Apply for this job