Customer Service Representative - US Healthcare Services (Remote, India)
Posted 2025-10-26
Remote, USA
Full Time
Immediate Start
Join Cloverleaf Care: Revolutionizing Healthcare Services with Exceptional Customer Experience Cloverleaf Care is a rapidly expanding US-based healthcare services company that's changing the way care is delivered. We're on a mission to provide top-notch services that make a real difference in people's lives. As we continue to grow, we're looking for talented Customer Service Representatives to join our Operations team and help us deliver exceptional customer experiences. If you're a motivated and customer-focused professional with a passion for delivering outstanding service, we want to hear from you! About the Role As a Customer Service Representative at Cloverleaf Care, you'll be the face of our company, providing world-class support to our clients and healthcare workers. This is a 100% remote position, and you'll be working full-time from home during the US day shift (9pm - 6am IST, M-F). If you're based in India and have a strong background in customer service, we encourage you to apply. Key Responsibilities Schedule and coordinate day-to-day activities of healthcare workers, ensuring seamless delivery of care to our clients. Screen and hire caregivers, identifying top talent to join our network of healthcare professionals. Communicate regularly with field staff, developing strong interpersonal relationships and promoting our employer's brand. Staff client shifts by matching the best caregiver with each client, ensuring that our clients receive the best possible care. Take initiative to build strong rapport and relationships with US-based team members, fostering a collaborative and inclusive work environment. Manage the service delivery platform to meet company's standards, ensuring that we're consistently delivering high-quality services. Answer phone calls and provide excellent customer service, responding to client queries and concerns in a timely and professional manner. Prepare daily and weekly staffing reports, providing valuable insights that inform our business decisions. Support payroll functions, ensuring that our healthcare workers are paid accurately and on time. Provide HR support to healthcare workers, addressing their queries and concerns and ensuring that they're fully engaged and supported. Essential Qualifications 3+ years of experience in a Customer Service role, preferably in a healthcare or related industry. Excellent communication skills in English, both spoken and written. You should be from an English medium background and able to communicate fluently and effectively. Expert-level computer experience with documents, sheets, and web applications. You're proficient in using technology to streamline processes and improve productivity. Excellent problem-solving skills, with the ability to think critically and resolve complex issues. Detail-oriented, highly organized, dependable, and able to multi-task. You're able to prioritize tasks effectively and manage your workload. Self-starter with superior time management skills. You're able to work independently and manage your time effectively. Excellent customer service skills, with experience of working with US or UK consumers. You're able to provide professional and courteous service, even in challenging situations. Dedicated home office space with a reliable high-speed internet connection. You're able to work in a quiet and distraction-free environment. Strong work ethics, respectful and professional attitude towards work. You're committed to delivering exceptional service and upholding our company values. Preferred Qualifications Experience working in a healthcare or related industry. Knowledge of healthcare operations and processes. Familiarity with customer service software and technology. Skills and Competencies To succeed in this role, you'll need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Strong time management and organizational skills. Customer-focused and committed to delivering exceptional service. Proficient in using technology to streamline processes and improve productivity. Career Growth Opportunities and Learning Benefits At Cloverleaf Care, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure you're fully equipped to succeed in your role. Ongoing training and coaching to help you develop your skills and expertise. Opportunities for career advancement and professional growth. Access to cutting-edge technology and industry-leading processes. Work Environment and Company Culture We're a positive, friendly, and fun team that's passionate about delivering exceptional customer experiences. As a remote worker, you'll be part of a global team that's connected and collaborative. We value our employees and are committed to creating a work environment that's inclusive, supportive, and empowering. Compensation, Perks, and Benefits We offer a competitive salary and benefits package that's designed to reward and recognize our employees' hard work and dedication. Some of the perks and benefits you can expect include: Competitive pay! Promising career advancement opportunities working for a professional organization with industry-leading processes and cutting-edge technology. Permanent Work from Home (WFH) in a positive, friendly, and fun work environment. Training and education opportunities to help you grow and develop your career. Receive recognition and lucrative incentives from management. How to Apply If you're a motivated and customer-focused professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter using the Apply to Position button on this page. We look forward to hearing from you! Note: This is a remote position located in India - pan India. You will need to have a reliable high-speed internet connection and a dedicated home office space to work from. We are a direct employer and not a recruitment agency.