Experienced Social Media Customer Support Representative for The Walt Disney Company - Full Time Entry Level Position with Opportunities for Growth and Development in a Dynamic and Supportive Team Environment

Welcome to The Walt Disney Company The Walt Disney Company is a world-renowned entertainment and media conglomerate that has been enchanting audiences for generations. With a rich history of innovation and creativity, we continue to push the boundaries of storytelling, technology, and customer experience. As a leader in the industry, we are committed to fostering a culture of excellence, diversity, and inclusion, where our employees can thrive and grow. If you are passionate about delivering exceptional customer service, are adept at navigating the ever-changing landscape of social media, and are eager to join a team that values creativity, innovation, and community, then we invite you to apply for the role of Social Media Customer Support Representative. Job Overview In this exciting and challenging role, you will be responsible for providing top-notch support to our customers across various social media platforms. As a Social Media Customer Support Representative, you will be the face of The Walt Disney Company, ensuring that our audience receives unparalleled service, and that our brand's high standards are consistently met. This is a remote, full-time position that offers a competitive salary, reflecting our commitment to attracting and retaining the best talent in the industry. Key Responsibilities Engagement: Proactively engage with Disney fans on social media platforms, fostering a positive and magical online community that reflects the values and spirit of our brand. Customer Assistance: Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a seamless and delightful customer experience that exceeds expectations. Issue Resolution: Collaborate with cross-functional teams to resolve customer issues promptly and effectively, maintaining the Disney brand's high standards and reputation for excellence. Content Moderation: Monitor and moderate user-generated content, ensuring it aligns with Disney's values and guidelines, and that our online community remains a safe and respectful space for all users. Feedback Analysis: Provide valuable insights from customer interactions to help improve products, services, and overall customer satisfaction, contributing to the ongoing evolution and growth of our brand. Required Skills and Qualifications To succeed in this role, you should possess the following skills and qualifications: Excellent Communication: Exceptional written and verbal communication skills to engage effectively with a diverse online audience, including the ability to craft compelling responses, resolve conflicts, and provide clear and concise information. Customer-Centric Approach: A passion for delivering outstanding customer service and a commitment to exceeding customer expectations, with a deep understanding of the importance of empathy, active listening, and personalized support. Adaptability: Ability to adapt to evolving social media trends, platform updates, and customer needs, with a willingness to learn and grow in a fast-paced and dynamic environment. Problem-Solving: Strong problem-solving skills to address customer issues creatively and efficiently, with the ability to think critically, outside the box, and collaborate with others to find solutions. Team Collaboration: Collaborative mindset to work seamlessly with cross-functional teams and contribute to a positive team environment, with a strong emphasis on open communication, mutual respect, and a shared commitment to excellence. Preferred Qualifications While not required, the following qualifications are preferred: Social Media Experience: Previous experience in social media customer support, community management, or a related field, with a deep understanding of social media platforms, trends, and best practices. Disney Knowledge: Familiarity with The Walt Disney Company's brands, products, and services, including our movies, TV shows, theme parks, and resorts. Language Skills: Fluency in multiple languages, with the ability to communicate effectively with customers from diverse linguistic and cultural backgrounds. Career Growth and Development At The Walt Disney Company, we are committed to the growth and development of our employees. As a Social Media Customer Support Representative, you will have access to a range of training and development opportunities, including: Professional Development: Ongoing training and coaching to enhance your skills and knowledge, with a focus on social media, customer service, and communication. Career Advancement: Opportunities for career advancement and growth within the company, with a range of roles and positions available across different departments and teams. Mentorship: Mentorship and guidance from experienced professionals, with a focus on helping you achieve your career goals and aspirations. Work Environment and Company Culture At The Walt Disney Company, we pride ourselves on our supportive and inclusive work environment, where employees can thrive and grow. Our company culture is built on a foundation of: Diversity and Inclusion: A deep commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming, respectful, and inclusive of all employees. Collaboration and Teamwork: A collaborative and team-oriented approach, with a focus on open communication, mutual respect, and a shared commitment to excellence. Creativity and Innovation: A culture of creativity and innovation, with a focus on encouraging employees to think outside the box, take risks, and push the boundaries of what is possible. Compensation and Benefits We offer a competitive salary and a range of benefits, including: Health and Wellness: Comprehensive health and wellness programs, with a focus on supporting the physical, mental, and emotional well-being of our employees. Retirement Savings: Retirement savings plans, with a focus on helping employees plan and prepare for their future. Generous paid time off policies, with a focus on supporting work-life balance and allowing employees to recharge and relax. How to Apply If you are ready to embark on a magical journey with The Walt Disney Company and bring joy to millions, apply now through our careers page. Join us in creating memories that last a lifetime! We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and encourage applications from candidates of all backgrounds and perspectives. Conclusion As a Social Media Customer Support Representative for The Walt Disney Company, you will have the opportunity to join a dynamic and supportive team, where you can grow, develop, and thrive. If you are passionate about delivering exceptional customer service, are adept at navigating the ever-changing landscape of social media, and are eager to join a team that values creativity, innovation, and community, then we invite you to apply for this exciting and challenging role. Don't miss out on this opportunity to join the Disney team and create memories that last a lifetime! Apply for this job