Experienced Lead Retail Customer Service Associate - Hybrid Remote Role with FedEx Office

Join FedEx Office as a Lead Retail Customer Service Associate and Drive Success in a Dynamic Environment At FedEx Office, we're on a mission to deliver exceptional customer experiences and drive business excellence through a culture of quality and innovation. We're seeking a skilled and experienced Lead Retail Customer Service Associate to join our team in a hybrid remote role, balancing time between our remote office and home. As a Lead Retail Customer Service Associate, you'll play a critical role in driving success and delivering a positive customer experience across all areas of our business, including print, signs & graphics, and shipping. About the Role As a Lead Retail Customer Service Associate, you'll be responsible for delivering expert service to our customers, managing production processes, and providing leadership to team members. This role requires a strong and diverse skillset, including excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences. You'll have the opportunity to work in a dynamic and supportive environment, with a competitive salary and a range of benefits. Key Responsibilities Deliver Exceptional Customer Service: Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers. Manage Production Processes: Manage production flow to ensure all production orders are done right and on time, and take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders. Provide Leadership to Team Members: May provide leadership to team members on an assigned shift, assist in the training of store team members, and coordinate pick-up and delivery of customer orders. Operate Equipment and Manage Financial Transactions: Operate the Point of Sale terminal (POS), handle financial transactions, and make change, as well as complete required financial paperwork and assist with financial reporting. Coordinate Shipping-Related Services: Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates, and ensure quality customer service is given to customers by providing packaging services. Maintain a Safe and Organized Work Environment: Follow FedEx Office standard operating procedures, adhere to legal, HR, safety, and security policies and procedures, and maintain a clean and organized workspace. Essential Qualifications To be successful in this role, you'll need: A high school diploma or equivalent education. 2+ years of specialized experience in a customer service or retail environment. Excellent verbal and written communication skills. The ability to stand during entire shift, excluding meal and rest periods. The ability to move and lift 55 pounds. The ability to communicate effectively with customers, vendors, and other team members. The ability to work in a fast-paced environment, under substantial pressure. The ability to maintain attention and concentration for extended periods of time. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a leadership role or supervisory position. Knowledge of print, signs & graphics, and shipping services. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. What We Offer At FedEx Office, we offer a range of benefits and perks, including: A competitive salary, with a pay range of $19.75 - $24.95/Hr. A $1,500 sign-on bonus for eligible candidates. Health, vision, and dental insurance. Retirement savings plans. Tuition reimbursement. Opportunities for career growth and development. Company Culture At FedEx Office, we're committed to creating a culture of quality and innovation, where our team members can thrive and grow. We value diversity, equity, and inclusion, and strive to create a work environment that's inclusive and supportive. We're proud to be an equal opportunity employer, and welcome applications from diverse candidates. Career Growth Opportunities As a Lead Retail Customer Service Associate, you'll have opportunities for career growth and development, including: Leadership development programs. Training and development opportunities. Opportunities to take on additional responsibilities and contribute to the success of the company. Work Environment This is a hybrid remote role, with the flexibility to balance time between our remote office and home. You'll have the opportunity to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Why Join FedEx Office? At FedEx Office, we're committed to delivering exceptional customer experiences and driving business excellence through a culture of quality and innovation. We're seeking talented and experienced professionals to join our team, and we're excited about the opportunity to have you join us. If you're passionate about delivering exceptional customer service, and have a strong and diverse skillset, we encourage you to apply for this exciting opportunity. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you, and look forward to the opportunity to discuss this role further. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. Apply for this job