Experienced Field Service Manager for In-Flight Administration - Delta Airlines

Join Delta Airlines as a Field Service Manager and Elevate Your Career Delta Airlines, a leading name in the aviation industry, is seeking a highly skilled and experienced Field Service Manager to join its In-Flight Administration team. As a Field Service Manager, you will play a crucial role in supporting, connecting with, mentoring, and fostering high-performing teams of Airline stewards. If you are a charismatic leader with a proven track record of demonstrating employee authority abilities, we encourage you to apply for this exciting opportunity. About Delta Airlines and the In-Flight Administration Team Delta Airlines is a renowned airline that has been a benchmark for excellence in the industry. The In-Flight Administration team is responsible for ensuring the smooth operation of flights, and as a Field Service Manager, you will be an integral part of this team. You will be working closely with Airline stewards, leaders, and other stakeholders to drive employee engagement, productivity, and customer satisfaction. Key Responsibilities Builds positive relationships with leaders and Airline stewards to maintain workforce engagement, commitment, and flexibility. Responsible for the performance-based management of large teams of Airline stewards on KPIs such as security, reliability, customer satisfaction, and finances through recognition, coaching, verbal and written delivery of corrective action, when appropriate. Promotes health, wellness, a safe workplace, and safe work practices. Accountable for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction. Collaborates with base support staff, different departments, and internal/external partners, including the Flight Attendants Union Group, to provide information and solutions for continuous improvements for base operational requirements and staff or administrative issues. Participates in leader flying program; includes on-board customer and employee engagement while supporting Airline steward team. Proactively responds to and follows up on time-sensitive matters and competing needs requiring base communication, input, and/or feedback. Provides essential support to Airline stewards before, during, and after flight departure. Acts as contact and support for assigned projects within the base and/or division. Communicates regularly with remote Airline steward workforce from base location. Role models Delta's Values and guiding principles. Practices safety-conscious behaviors in all operational processes and procedures. Essential Qualifications To succeed in this role, you will need to possess the following essential qualifications: Ability to handle multiple and shifting priorities in a high-speed and constantly changing environment. Must be able to handle confidential information with professionalism, caution, and discretion. Proven consistent problem-solving skills in a high-pressure, time-critical environment. Experience in coaching and delivering feedback for developmental purposes. Strong written and verbal communication skills, as well as strong organizational and time management skills. Proficient in the use of standard Microsoft Office applications. If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications. Preferred Qualifications The following preferred qualifications will give you a competitive edge: Two years of experience in In-Flight Administration, three years of Delta experience, and/or external supervisory experience preferred. Bachelor's degree preferred. Working knowledge of internal Delta-specific applications. What We Offer At Delta Airlines, we are committed to our employees' success and well-being. We offer a comprehensive benefits package that includes: Competitive compensation, industry-leading profit-sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. Family care support through fertility support, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that help with family needs at all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial wellbeing. Domestic and international space-available flight benefits for employees and qualified relatives. Global connections to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint. Recognition rewards and grants through the platform Relentless Together. Business Resource Groups designed to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. Access to over 500 discounts, special savings, and voluntary benefits through Deltaperks. Career Growth Opportunities and Learning Benefits As a Field Service Manager at Delta Airlines, you will have opportunities for career growth and professional development. You will be working with a talented team of professionals who are passionate about delivering exceptional customer service and driving business results. You will also have access to training and development programs that will help you build your skills and expertise. Work Environment and Company Culture Delta Airlines is committed to creating a work environment that is inclusive, diverse, and supportive. Our culture is built on a shared commitment to living our values - Care, Integrity, Flexibility, Employee Service, and Teamwork - every day, in everything we do. We are proud to be an equal opportunities employer and welcome applications from diverse candidates. Compensation and Benefits The salary for this role is $26 per hour. We also offer a comprehensive benefits package that includes the benefits listed above. Conclusion If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity as a Field Service Manager at Delta Airlines. With our comprehensive benefits package, opportunities for career growth, and commitment to employee success, we are confident that you will find this role rewarding and fulfilling. Apply now to take the first step in your journey with Delta Airlines!