**Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Solutions**

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you have a strong background in healthcare and a proven track record of success in a call center environment? If so, we want to hear from you! We're seeking an experienced Full Stack Healthcare Customer Service Representative to join our team at Workwarp, a leading provider of innovative healthcare solutions. **The Opportunity** At Workwarp, we're committed to revolutionizing the healthcare industry by providing cutting-edge solutions that put patients at the forefront. As a Full Stack Healthcare Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences to our clients' members or customers. You'll be the face of our company, providing timely and accurate responses to inbound phone calls, resolving complex issues, and ensuring that our clients' needs are met. **Responsibilities** As a Full Stack Healthcare Customer Service Representative, your responsibilities will include: * Performing PCP Change/Provider Lookup to ensure seamless transitions for our clients' members or customers * Looking up Medical Benefits, including benefit maximums, copay/coinsurances, Prior Authorization pre-requisites, and coverage to provide accurate information to our clients * Reviewing Ancillary Benefits, such as Dental, Vision, Over the Counter, etc., to ensure comprehensive coverage for our clients * Processing claims inquiries, including resolving issues related to billing and premium payments * Answering enrollment/disenrollment inquiries, grievances/complaints, and managing LEP inquires and disputes * Assisting with material requests, such as ID cards, Large/Brail print materials, and Catalogs * Providing self-help options, such as member portal access, to empower our clients to take control of their healthcare * Offering local locations to pharmacies, OTC, and Specialist services to support our clients' needs **Experience Required for Your Success** To succeed in this role, you'll need: * At least a High School diploma or equivalent * Minimum of 18 months Call center experience, with a strong background in healthcare a plus * Minimum of 2 years Computer Experience in a work environment, with proficiency in software applications and systems * Ability to multi-task and prioritize tasks effectively * Strong written and oral communication skills, with the ability to display empathy and care * Dedicated area to work from in your home, with a reliable internet connection (50 Mb/s download speed and 10 Mb/s upload speed) * Ability to work in a fast-paced environment, with a strong attention to detail and commitment to accuracy **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions * Ability to work independently, with minimal supervision, and as part of a team to achieve shared goals * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Proficiency in software applications, including CRM systems, and ability to learn new systems quickly * Ability to maintain confidentiality and handle sensitive information with discretion **Career Growth Opportunities and Learning Benefits** At Workwarp, we're committed to investing in our employees' growth and development. As a Full Stack Healthcare Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues to support your career growth * Opportunities for advancement and career progression within the company * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated area to focus on your work. Our company culture is built on the principles of empathy, compassion, and excellence, with a strong commitment to delivering exceptional customer experiences. We're a team of passionate and dedicated professionals who are driven to make a difference in the lives of our clients and their members or customers. **Compensation, Perks, and Benefits** As a Full Stack Healthcare Customer Service Representative, you'll enjoy a competitive salary, with opportunities for advancement and career growth. Our benefits package includes: * Medical, dental, vision, and 401K benefits * Earned PTO and paid holidays * Opportunities for professional development and training * A dynamic and supportive work environment that encourages collaboration and innovation **Are You the One We're Looking For?** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you! Submit your application today and take the first step towards a rewarding career with Workwarp. Apply for this job