Remote Customer Care Assistant - Join Our Mission to Build a Healthier World

Position Overview: • Job Title: Remote Customer Care Assistant • Location: Remote (Work from Home) • Start Date: Immediate Openings Available • Company: Aetna, a Subsidiary of CVS Health • Compensation: Competitive Salary and Comprehensive Benefits Package Aetna, a leading diversified health care benefits company, is seeking motivated and customer-focused individuals to join our team as Remote Customer Care Assistants. As a Remote Customer Care Assistant, you will play a vital role in delivering exceptional customer service and support to our members, helping them achieve their health ambitions. Key Responsibilities: • Respond to customer inquiries and provide information about Aetna's products and services • Assist members with questions related to their health insurance plans, claims, and benefits • Process and document customer interactions accurately and efficiently • Resolve customer issues and concerns, striving for first-call resolution • Collaborate with team members and supervisors to ensure customer satisfaction • Maintain a high level of professionalism and empathy when interacting with customers • Stay up-to-date on Aetna's policies, procedures, and product offerings Qualifications: • High School Diploma or Equivalent; College Degree Preferred • Previous Customer Service Experience is a Plus • Excellent Communication and Interpersonal Skills • Strong Problem-Solving Abilities • Ability to Work Independently and Remotely • Proficiency in Using Computer Systems and Navigating Through Software Applications • Reliable Internet Connection and a Quiet, Distraction-Free Workspace at Home • Willingness to Adhere to a Flexible Work Schedule, Which May Include Evenings and Weekends Benefits: • Competitive Salary • Comprehensive Health and Dental Benefits Package • 401(k) Retirement Plan with Company Match • Career Development and Advancement Opportunities • Ongoing Training and Support • Work-from-Home Flexibility • Employee Wellness Programs If you are a dedicated, customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for the Remote Customer Care Assistant position at Aetna. Join our team and be a part of our mission to build a healthier world. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job Apply tot his job Apply To this Job