Experienced Full Stack Customer Support Specialist – Remote, Phone, and Live Support for FedEx Customer Experience Strategic Support Analyst

About the Role Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? We're seeking an experienced Full Stack Customer Support Specialist to join our team as a Customer Experience Strategic Support Analyst at FedEx. As a key member of our support team, you'll play a vital role in resolving complex customer issues, improving customer satisfaction, and driving business growth. About FedEx FedEx is a world-leading logistics and transportation company that connects people and possibilities around the globe. With a commitment to innovation, sustainability, and customer satisfaction, we strive to be the most admired and respected company in our industry. Our vision is to be the world's most connected and engaged promoters of trade, where open boundaries, new markets, and fair, sustainable practices are the standard for the billions of individual supply chains being managed each day. About the Team Our Customer Experience Strategic Support team is a dynamic and collaborative group of professionals who share a passion for delivering exceptional customer experiences. We're a team of experts who work together to resolve complex customer issues, improve customer satisfaction, and drive business growth. As a Full Stack Customer Support Specialist, you'll be part of a team that values innovation, creativity, and continuous learning. Key Responsibilities As a Customer Experience Strategic Support Analyst, you'll be responsible for: * Resolving complex customer issues through phone, email, and live chat support * Analyzing customer feedback and data to identify trends and areas for improvement * Collaborating with internal stakeholders to develop and implement process improvements * Providing exceptional customer service and support to meet or exceed customer satisfaction targets * Staying up-to-date with industry trends and best practices in customer support * Participating in training and development programs to enhance skills and knowledge Essential Qualifications To be successful in this role, you'll need: * A Bachelor's degree in a relevant field (e.g., business, communications, customer service) * At least 2 years of experience in customer support or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and problem-solving skills * Proficiency in business software applications (e.g., CRM, ticketing systems) Preferred QualificationsPreferred Qualifications While not required, the following qualifications would be an asset in this role: * Experience in the logistics or transportation industry * Certification in customer service or a related field (e.g., Certified Customer Service Representative) * Knowledge of FedEx products and services * Experience with data analysis and reporting tools (e.g., Excel, Tableau) * Familiarity with quality improvement methodologies (e.g., Six Sigma, Lean) * Bilingual or multilingual skills Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to work collaboratively with internal stakeholders * Strong customer service skills and a customer-centric mindset * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in business software applications Career Growth Opportunities and Learning Benefits At FedEx, we're committed to helping our employees grow and develop their careers. As a Customer Experience Strategic Support Analyst, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) matching program and educational assistance program * A flexible work schedule and remote work options Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from home or a designated remote work location. Our company culture values: * Innovation and creativity * Customer satisfaction and loyalty * Collaboration and teamwork * Continuous learning and development * Diversity, equity, and inclusion * Sustainability and environmental responsibility Compensation, Perks, and Benefits As a Customer Experience Strategic Support Analyst, you'll receive a competitive salary and benefits package, including: * A monthly salary range of $4,212.00 - $7,501.00 * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) matching program and educational assistance program * A flexible work schedule and remote work options * A generous paid time off policy, including vacation, sick leave, and holidays * Access to our employee assistance program and employee recognition program How to Apply If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you! Equal Employment Opportunity FedEx is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job