Live Chat Agent- Remote

Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We provide both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM). We aim to keep people safe, comfortable, and independent in their home. Caprock Home Health is built on and driven by our Core Values of Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork. Our Team sees home care as a calling and we value a healthy work-life balance and a positive company culture. Join us as we build the future of home care! We are seeking a highly motivated and skilled Live Chat Agent to join our customer support team. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for helping customers. As a Live Chat Agent, you will be responsible for providing real-time assistance to customers via our live chat platform, resolving inquiries, and ensuring a positive customer experience. Responsibilities: • Engage with customers through live chat, addressing inquiries and providing timely, accurate information. • Assist customers with product-related questions, troubleshooting issues, and resolving complaints. • Maintain a high level of professionalism and empathy while interacting with customers. • Document customer interactions and feedback in our customer relationship management (CRM) system. • Collaborate with team members and other departments to resolve complex issues. • Stay up-to-date with product knowledge and company policies to provide accurate information. • Meet and exceed performance metrics, including response time, resolution time, and customer satisfaction scores. • Participate in training sessions and team meetings to enhance skills and knowledge. Qualifications: • High school diploma or equivalent; additional education or certifications in customer service is a plus. • Proven experience in a customer service role, preferably in a live chat environment. • Excellent written communication skills with a focus on clarity and professionalism. • Strong problem-solving skills and the ability to think critically under pressure. • Proficiency in using live chat software and customer support tools; familiarity with CRM systems is a plus. • Ability to work independently and as part of a team in a fast-paced environment. • Availability to work flexible hours, including evenings and weekends as needed. The pay range for this role is: 28 - 34 USD per hour(Remote (Brockton, Massachusetts, US)) Apply tot his job Apply To this Job