Experienced Full-Time Remote Call Center Agent – Overnight Customer Service and Sales Representative

Welcome to Leading Edge Connections: A New Era in Customer Experience and Sales We are thrilled to announce an exciting opportunity for a talented and dedicated Call Center Agent to join our team in a full-time remote capacity, working overnight shifts. As a remote Call Center Agent, you will be an integral part of our family, making a real difference in people's lives by providing exceptional customer service and sales support. If you are passionate about working with people, helping others, and being part of a dynamic team, we invite you to apply for this rewarding role. About Us: Leading Edge Connections At Leading Edge Connections, we are revolutionizing the way contact centers work. We leverage cutting-edge technology, foster a culture that truly puts people first, and build strong relationships with our clients. As a full-service virtual Customer Experience & Sales transformation company, we are committed to delivering innovative solutions that meet the evolving needs of our clients and their customers. Our team is dedicated to providing an exceptional customer experience, and we are looking for like-minded individuals to join our mission. Job Description: Remote Call Center Agent – Overnight In this role, you will be responsible for handling inbound and outbound calls, providing top-notch customer service, and ensuring that client needs are met. You will be working in a fast-paced environment that requires attention to detail, accuracy, and a positive, 'can-do' attitude. As a remote Call Center Agent, you will be an integral part of our team, and your contributions will have a direct impact on our clients' success. Key Responsibilities: Taking inbound calls and making outbound calls to customers daily, providing exceptional customer service and sales support Being on time each day, ready to start your shift and tackle new challenges Providing customer service with empathy and care, ensuring that client needs are met and exceeded Ensuring accuracy and attention to detail in all interactions, including data entry and word processing Working collaboratively with our team to achieve shared goals and objectives Staying up-to-date with our systems, processes, and technologies to continuously improve performance and efficiency Requirements and Qualifications To be successful in this role, you will need to meet the following minimum requirements: 1 year of call center experience (sales or customer service) Reliable computer equipment, including a desktop or laptop with a 4-core processor (no Chromebooks, iPads/Tablets, or MacBooks) A wired USB headset with a microphone Basic computer knowledge and experience with data entry and word processing Fluent in writing, reading, and speaking English Reliable and dependable, with a positive, 'can-do' attitude Preferred qualifications include: 2 monitors/screens (required for some projects) 2 years or more experience in a call center environment (sales or customer service) Experience with Salesforce, Hubspot, or other CRM systems, as well as DialPad What We Offer In return for your hard work and dedication, we offer a competitive salary of $15-$18 per hour, as well as opportunities for career growth and professional development. As a remote Call Center Agent, you will have the flexibility to work from the comfort of your own home, with the support of our dynamic team and cutting-edge technology. Career Growth and Learning Benefits At Leading Edge Connections, we are committed to helping our team members grow and develop in their careers. As a Call Center Agent, you will have access to ongoing training and coaching, as well as opportunities to advance within the company. We believe in promoting from within and providing our team members with the tools and resources they need to succeed. Work Environment and Company Culture Our company culture is built on the principles of teamwork, empathy, and innovation. We believe in putting people first and fostering a positive, supportive work environment that encourages collaboration and creativity. As a remote Call Center Agent, you will be an integral part of our team, and your contributions will be valued and recognized. Compensation, Perks, and Benefits In addition to a competitive salary, we offer a range of perks and benefits, including: Flexible working hours and remote work arrangements Ongoing training and coaching Opportunities for career growth and advancement A dynamic and supportive team environment Access to cutting-edge technology and systems Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a remote Call Center Agent, you will be an integral part of our team, making a real difference in people's lives. Don't miss out on this chance to join a dynamic and innovative company that is revolutionizing the way contact centers work. Apply now and take the first step towards a rewarding and fulfilling career with Leading Edge Connections. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. Apply for this job