Virtual /Customer Service Rep for E-commerce Brand (Customer Support) | Reamaze Experience Required - Contract to Hire

We’re a fast-growing, US-based e-commerce brand looking for a dependable, detail-oriented Virtual Assistant to support customer service and day-to-day administrative tasks. This role starts at 15–20 hours per week with the opportunity to increase as we continue to grow. We care more about quality work and accountability than strict schedules — we’re results-focused and value initiative. ⚠️ Please Note: MUST KNOW REAMAZE & SLACK. This is an individual role — we are not hiring agencies or anyone working under an agency. Responsibilities Respond to customer emails professionally and promptly via Reamaze Manage customer orders in Shopify (e.g., refunds, shipping updates, delivery issues) Monitor order status and resolve basic support inquiries Assist with admin tasks and keep projects organized using Slack Maintain accurate records and help optimize internal workflows Bring outside-the-box thinking to improve customer service and propose new ideas or strategies for a better customer experience ✅ Requirements Excellent written English and communication skills Proven experience managing customer support for Shopify stores Comfortable using Reamaze, Slack, Gmail, Google Sheets, Trello, and Shopify Strong attention to detail and organizational skills Reliable internet connection and consistent follow-through on tasks Must check in on Slack twice daily: Once during your shift to update us on your focus Again at the end of your day with a short summary of what was completed Nice to Have Experience supporting direct-to-consumer e-commerce brands Strong critical thinking and problem-solving skills Ability to take initiative and suggest improvements without being asked Self-starter who can work independently and adapt quickly Schedule & Communication Hours: 15–20 hours/week to start, with potential to expand Flexible schedule, but you must actively monitor Reamaze throughout the day and reply to customer inquiries in a timely manner You don’t need to be online all day, but responsiveness during US business hours (Pacific or Eastern Time) is strongly preferred. To Apply Please include the word 'Reliable' in the first sentence of your proposal. Tell us briefly about your experience supporting customers via Shopify and Reamaze, and share one idea you think could improve an e-commerce brand’s customer service. Generic copy-paste responses will not be considered. We're looking for someone reliable, communicative, and eager to grow with us long-term. If that sounds like you, we’d love to hear from you. Apply tot his job Apply To this Job