SAP BRIM Operations Project Manager - Nasscomm, Inc.

[ad_1] The BRIM Operations Project Manager will be responsible for IT operations management inclusive of operations release management. Duties include managing and reporting in ServiceNow and Jira, managing business expectations, formalizing scope of the operations releases, proactively monitoring tickets to ensure they are routed correctly, establishing best practices, generating operations reports, coordinating across teams for resolution, following up on stale tickets, ensuring root cause is addressed, hosting operations stand up calls, managing escalations, managing production downtime (planned and unplanned), and release management support for scheduled and emergency release processes. You will support the Operations IT teams, while coordinating with multiple System Integration vendors who provide operational support on the BRIM product line. You must have expert level experience with ServiceNow, and some experience with Jira reporting. You will need to be able to help analyze tickets to route to the appropriate group for processing, and need excellent communication skills to manage business expectations in the dynamic world of operation support. The Operations Project Manager must confidently interface and communicate with business, management, product owners, developers, testers, test managers, IT operations, and the PMO on a daily basis. Additionally, a Project Manager must be confident enough to manage up and provide reporting as well as meeting updates as needed to Senior IT management and leadership teams, as well as the business leadership and management teams. Additional areas of responsibility:Manage development and test plans for Operation releases and ServiceNow defectsProvide regular reporting on development progress and issuesResolve blockersManage a change backlog in ServiceNow, including providing reports and metrics from ServiceNowCreate and publish ServiceNow dashboards to support Operations goals and needsCreate and manage Jira project backlogs and dashboards for OperationsSupport and follow Release Management processes, including creating Changes in ServiceNow and managing the approval processesTrack retrofits of changes to 2nd rail systemsTrack activities across multiple BRIM instancesReport to business on status of tickets and manage business-IT relationship and expectationsReport to IT management on status of production health, upcoming releasesManage risks and resolve issues that affect release scope, schedule and qualityMeasure and monitor progress to ensure operations releases are delivered on time and within budget, and that they meet or exceed expectationsCoordinate release content and effort based on the ServiceNow backlog, pending service requests, third party applications, or operating system updatesManage exception implementation requests for urgent production fixesCommunicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changesManage relationships and coordinate work between different teams at different locationsConduct release readiness reviews, milestone reviews, and business go/no-go reviews as neededProduce deployment, run books and implementation plansProvide weekly Operations reporting and participate in all scheduled meetings with the business on Operational topicsCommunicate release details and schedules to the business as requiredWork with BRIM project team members to understand impacts of transports in shared environmentsContinually work towards making improvements in the Operations processesPerform reverse KT to project teams of operational findingsQualifications:Bachelor s degree in Business Administration, Information Systems or related field2-6 years of previous SAP release and/or project management experience, (Solid understanding of SAP ecosystems and project management principles preferred)8-10 years of experience in SAP information systems operations environment in systems analysis or development, preferably focused on Quote to Cash processes. Formal training in project management practices or PMP certification preferredAdvanced knowledge of ServiceNow including reporting and dashboard creation and ticket management and the ability to create and manage Change Requests in ServiceNowAdvanced knowledge of software development lifecycleDemonstrated ability to coordinate cross-functional work teams toward task completionDemonstrated effective leadership and analytical skillsAdvanced written and verbal communication skills are a must - including the ability to present to and communicate with business owners and senior leadershipGeneral PC knowledge including Microsoft Office expert level knowledge of Excel and other Office productsWorking knowledge of Jira requiredWorking knowledge of ChaRM a plusEmployers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. [ad_2] Apply to this job