Partner Representative (Remote) 4PM-12AM M-F

Position Type: Full-time, REMOTE 4PM-12AM M-F Within reasonable driving distance to the office Summary: In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role demands a working knowledge of customer service practices while exhibiting a flexible mindset and making excellence the standard. In office attendance is minimally required. Qualifying candidates will be within a reasonable driving distance (@ 2 hours) to 3836 DeKalb Technology Parkway, Atlanta Ga 30340 Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent. Essential Job Functions (other duties as assigned): • Actively listening to what clients wish to convey and responding with excellence. • Responding to inbound telephone inquiries. • Maintaining customer records by updating account information using data entry software. • Processing orders, donations, and miscellaneous requests in system. • Praying with individuals. • Participating in training and team meetings both remotely and occasionally in office. • Staying up to date with products and resources offered by the ministry. • Attending coaching sessions and team building activities as requested. • Clear and accurate communication with various individuals/positions through written and spoken means, with understanding. Necessary Skills: • Proficient in utilizing Microsoft Office software (required). • DATA entry skills. Competencies: • Balances team and individual responsibilities. • Gives and welcomes feedback. • Actively contributes to building and maintaining group goals and cohesiveness. • Remains professional and courteous with customers always. • Possesses knowledge of relevant computer applications. • Ability to work independently and with others in a fast-paced environment. Physical Environment: • Requires team member to be able to work 4pm-12am nightly in a quiet professional setting. • Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com) • Requires occasional in office attendance. Monthly all Staff meetings, ongoing training, etc. Apply tot his job Apply To this Job