Experienced Manager - Hotel Front Office Operations | Remote | The Walt Disney Company

Join the Magic: Manager - Hotel Front Office at The Walt Disney Company Are you a seasoned hospitality professional with a passion for delivering exceptional customer experiences? Do you have a keen eye for detail and a talent for problem-solving? The Walt Disney Company is seeking an experienced Manager - Hotel Front Office to join our team and help create a welcoming atmosphere for our guests. As a fully remote role, you'll have the flexibility to work from anywhere while being part of a dynamic team that's dedicated to making magical experiences for our visitors. About The Walt Disney Company The Walt Disney Company is a world-renowned entertainment leader that has been enchanting audiences for generations. With a rich history and a commitment to innovation, we're dedicated to creating unforgettable experiences for our guests. Our company culture is built on a foundation of creativity, inclusivity, and teamwork, and we're passionate about fostering an environment where our employees can thrive. Key Responsibilities Lead and manage the front office team to ensure exceptional customer service and a seamless guest experience Oversee front office operations, including front desk, concierge, and reservations Develop and implement strategies to improve guest satisfaction, loyalty, and retention Collaborate with other departments to ensure a cohesive and integrated guest experience Analyze data and metrics to identify trends and opportunities for improvement Develop and manage budgets, forecasts, and reports to optimize front office performance Recruit, train, and develop front office staff to ensure a high-performing team Foster a positive and inclusive work environment that promotes employee engagement and retention Ensure compliance with company policies, procedures, and standards Respond to guest complaints and concerns in a timely and professional manner Essential Qualifications To be successful in this role, you'll need: At least 5 years of experience in hotel front office operations or a related field Excellent communication and interpersonal skills Strong understanding of hotel operations and customer service principles Ability to lead and manage a team effectively Strong analytical and problem-solving skills Proficiency in hotel management systems and technology Ability to work in a fast-paced, dynamic environment Preferred Qualifications While not required, the following qualifications can give you a competitive edge: Hospitality industry certification (e.g. AHLEI) Experience with revenue management and yield management systems Knowledge of customer relationship management (CRM) software Fluency in multiple languages Experience working in a remote or virtual environment Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Customer Service: Ability to deliver exceptional customer experiences and respond to guest concerns Leadership: Ability to lead and manage a team effectively, with a focus on employee development and engagement Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, staff, and stakeholders Problem-Solving: Ability to analyze data and metrics, identify trends, and develop solutions to improve front office performance Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances Career Growth Opportunities At The Walt Disney Company, we're committed to helping our employees grow and develop their careers. As a Manager - Hotel Front Office, you'll have opportunities to: Develop your leadership skills and move into senior leadership roles Expand your knowledge and expertise in hotel operations and customer service Participate in training and development programs to enhance your skills and competencies Network with other professionals and industry leaders Work Environment and Company Culture As a fully remote role, you'll have the flexibility to work from anywhere. Our company culture is built on a foundation of creativity, inclusivity, and teamwork, and we're passionate about fostering an environment where our employees can thrive. Compensation, Perks, and Benefits We offer a competitive salary and benefits package that includes: Comprehensive health and wellness benefits Retirement savings plan Paid time off and holidays Opportunities for career growth and development Access to exclusive employee discounts and perks Join Our Team! If you're a motivated and experienced hospitality professional looking to join a dynamic team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further. The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job