Experienced German Speaking Customer Support Representative – Full Time Remote Opportunity in EMEA Region for a Global Power Management Company

Introduction to Our Company We are a global leader in power management, dedicated to improving people's lives and the environment through our innovative technologies. Our company is built on a foundation of diversity, inclusion, and equality, where every individual matters and belongs. We strive to create a workplace that is not only dynamic and collaborative but also rewarding and challenging. Our vision is to make a positive impact on the world, and we believe that our employees are the key to achieving this goal. If you are a motivated and results-driven individual looking for a career opportunity that offers growth, learning, and development, then we invite you to join our team as a Customer Support Representative. About the Role As a Customer Support Representative, you will be the primary point of contact for our customers, providing commercial support and ensuring that their needs are met in a timely and professional manner. This is a full-time remote position, available to candidates in the EMEA region, offering the flexibility to work from home and be part of a global team. Your strong communication skills, both written and verbal, will be essential in handling inquiries via phone, chat, and email, as well as resolving problems and complaints in a proactive and customer-focused manner. Key Responsibilities Handle customer inquiries via phone, chat, and email, providing timely and accurate solutions to their problems Manage orders, including order entry, price checking, and order clearing, ensuring compliance with company policies Coordinate delivery and billing, including multiple product lines and project orders, to fulfill customer requirements Provide pre-sales and post-sales support, including product information, order status, and repair/calibration requests Collaborate with internal teams, including sales and customer service, to ensure seamless customer experience Resolve problems and complaints in a professional and courteous manner, using established policies and procedures Foster a positive and customer-focused environment, promoting our company's goals and philosophy Qualifications and Skills To be successful in this role, you will need to have a Bachelor's degree (BSC/BA) and at least 1-3 years of experience in customer support. Fluency in German and English (minimum B2 level) is essential, as well as basic knowledge of MS Office. Experience with SAP, Oracle, or case management tools is an advantage. You should also possess strong communication and problem-solving skills, a customer service attitude, and attention to detail. Essential Qualifications Bachelor's degree (BSC/BA) 1-3 years of experience in customer support Fluency in German and English (minimum B2 level) Basic knowledge of MS Office Preferred Qualifications Experience with SAP, Oracle, or case management tools Strong knowledge of customer service principles and practices Ability to work in a fast-paced environment and prioritize tasks effectively Career Growth and Development At our company, we believe in investing in our employees' growth and development. We offer a range of learning and development opportunities, including Eaton University, which provides ongoing training and education to help you advance your career. We also encourage internal promotion and offer flexible working solutions, including home office options, to support your work-life balance. What We Offer Challenging projects in a dynamic and collaborative team Flexible working solutions, including home office options Ongoing learning and development opportunities through Eaton University Competitive salary and benefits package Opportunities for internal promotion and career growth Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and equality. We believe that every individual matters and belongs, and we strive to create a workplace that is positive, supportive, and challenging. Our team is dynamic and collaborative, and we offer a range of benefits and perks to support your well-being and work-life balance. Why Join Our Team? Be part of a global team that is making a positive impact on the world Enjoy a challenging and rewarding career with opportunities for growth and development Work in a dynamic and collaborative environment with a supportive and diverse team Benefit from flexible working solutions, including home office options Take advantage of ongoing learning and development opportunities through Eaton University Conclusion If you are a motivated and results-driven individual looking for a career opportunity that offers growth, learning, and development, then we invite you to join our team as a Customer Support Representative. With a competitive salary and benefits package, flexible working solutions, and ongoing learning and development opportunities, this is a fantastic opportunity to advance your career and be part of a global team that is making a positive impact on the world. Please submit your application today to take the first step in your new career. 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