Experienced Full Stack Field Service Technician – Industrial Equipment Maintenance and Repair Specialist (Hybrid)

About Workwarp and the Role: At Workwarp, we are a dynamic and innovative company that specializes in providing top-notch equipment maintenance and repair services to various industries, including retail and manufacturing. As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our customers' equipment, providing exceptional customer service, and contributing to the growth and success of our team. If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity. Job Summary: We are seeking an experienced Full Stack Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing a wide range of equipment repairs and maintenance tasks, including troubleshooting, diagnosing, and repairing industrial equipment found in Home Depot and external customers' retail locations and manufacturing facilities. This is a hybrid position, which means you will have the flexibility to work from home and travel to various locations within a reasonable radius of your home. Key Responsibilities: Perform a full range of equipment repairs and maintenance tasks, including troubleshooting, diagnosing, and repairing industrial equipment found in Home Depot and external customers' retail locations and manufacturing facilities. Utilize company technology platforms to document all work performed on equipment, including labor and parts, and maintain accurate records. Proactively communicate with business partners and leaders regarding customer needs, parts, and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided, and ensure that all customer interactions are professional and courteous. Perform all work and assignments in accordance with proper safety practices, adhere to all THD and Safety rules and regulations, and use sound judgment to address and eliminate safety-related issues. Diagnose, repair, and perform preventive maintenance on industrial equipment both mechanically and electrically, and perform proper inspections and testing of customer equipment aligned with preventive maintenance. Be available and accessible by phone and tablet during work schedule to provide excellent customer service and respond to customer inquiries and requests. Essential Qualifications: Must be eighteen years of age or older and legally permitted to work in the United States. Must have a valid Driver's License for the employment state. At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment. Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics. Versatile equipment maintenance repair skill set. Ability to adhere to OSHA regulations, including fall protection and lock-out tag-out procedures. Must reside within 15-20 miles of the target city. Demonstrated ability to collaborate and work effectively with cross-functional teams. Good written and verbal communication skills. Ability to consistently and accurately document work performed. Preferred Qualifications: Working knowledge of Microsoft Office Suite. Demonstrated ability to collaborate and work effectively with cross-functional teams. Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences. Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. Excellent written and verbal communication skills. 3 years of relevant work experience repairing and maintaining equipment. Working knowledge of handheld technology (smartphone, laptop, tablet). Ability to sit, stand, and drive for extended periods of time, lift 80 lbs, and climb 15+ ft. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Competencies: We are looking for a candidate who possesses the following competencies: Action Oriented: A motivated and proactive individual who takes initiative and drives results. Being Resilient: An individual who can adapt to changing situations and priorities, and remains focused and composed under pressure. Manages Ambiguity: A candidate who can navigate complex and uncertain situations, and make informed decisions with minimal guidance. Nimble Learning: An individual who is eager to learn and develop new skills, and can apply knowledge and expertise in a practical and effective way. Collaborates: A team player who can work effectively with others, build strong relationships, and contribute to a positive and inclusive team culture. Plans and Aligns: A candidate who can set priorities, manage time, and align efforts with organizational goals and objectives. Situational Adaptability: An individual who can adjust to changing circumstances, and adapt to new and unexpected situations. Balances Stakeholders: A candidate who can balance the needs and expectations of multiple stakeholders, and make decisions that meet the needs of all parties. Communicates Effectively: A candidate who can communicate clearly, concisely, and effectively with others, both verbally and in writing. Customer Focus: An individual who is customer-centric, and prioritizes the needs and expectations of customers. Interpersonal Savvy: A candidate who can navigate complex social situations, build strong relationships, and communicate effectively with others. Manages Conflict: An individual who can manage conflict and difficult situations, and resolve issues in a fair and constructive way. Resourcefulness: A candidate who can think creatively, and find innovative solutions to complex problems. Career Growth Opportunities and Learning Benefits: At Workwarp, we are committed to providing our employees with opportunities for growth and development. As a Field Service Technician, you will have access to a range of training and development programs, including: On-the-job training and coaching. Regular performance feedback and evaluations. Opportunities for advancement and career growth. Access to industry-leading equipment and technology. Competitive compensation and benefits package. Work Environment and Company Culture: As a Field Service Technician, you will work in a fast-paced and dynamic environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our customers' equipment. Our company culture is built on the following values: Customer-centricity: We prioritize the needs and expectations of our customers, and strive to deliver exceptional service and support. Collaboration: We work together as a team to achieve our goals and objectives, and value the contributions and perspectives of all team members. Integrity: We operate with integrity and transparency, and strive to do the right thing in all situations. Accountability: We take ownership of our actions and decisions, and are accountable for our results and performance. Continuous Improvement: We are committed to continuous learning and improvement, and strive to find innovative solutions to complex problems. Compensation, Perks, and Benefits: We offer a competitive compensation and benefits package, including: Competitive salary. Benefits package, including medical, dental, and vision insurance. 401(k) retirement plan. Paid time off and holidays. Opportunities for advancement and career growth. How to Apply: If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the link below: Apply To This Job Conclusion: We are excited to receive your application and look forward to reviewing your qualifications. As a Field Service Technician at Workwarp, you will have the opportunity to work in a dynamic and innovative environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our customers' equipment. If you are a motivated and skilled individual with a passion for equipment maintenance and repair, we encourage you to apply for this exciting opportunity. Apply for this job