Experienced Customer Care Professional - American Express Remote Customer Service Opportunity

Join the American Express Team: Delivering Exceptional Customer Experiences from Home At American Express, we're committed to providing our customers with unparalleled service and support. As a global leader in the financial services industry, we're dedicated to fostering a culture of excellence, integrity, and diversity. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding career opportunity, we want to hear from you. About American Express American Express is a private company with a rich history and a strong presence in the global financial services industry. Our company is built on a foundation of trust, respect, and a commitment to our customers. We're proud to be a diverse and inclusive organization, with a workforce that reflects the communities we serve. As a customer-centric organization, we're dedicated to providing our customers with innovative products and services that meet their evolving needs. Customer Care Professional: Job Overview As a Customer Care Professional at American Express, you'll play a critical role in delivering exceptional customer experiences to our clients. You'll be the primary point of contact for our customers, providing them with support, guidance, and solutions to their queries and concerns. This is a fantastic opportunity to join a dynamic and customer-focused team, working in a fast-paced and rewarding environment. Key Responsibilities Handle inbound customer calls, providing timely and effective solutions to their queries and concerns Develop and maintain a deep understanding of American Express products and services, including our Small Business Services (SBS) offerings Communicate the value proposition of our products and services to customers, identifying opportunities to upsell and cross-sell Build strong relationships with customers, providing personalized support and guidance to meet their needs Document customer interactions and maintain accurate records, in accordance with established policies and procedures Comply with all regulatory and compliance requirements, ensuring that customer interactions are handled in a fair and transparent manner Essential Qualifications 2+ years of customer service experience, with a proven track record of delivering exceptional customer experiences 2+ years of experience in a sales environment, with a demonstrated ability to meet sales targets and build strong customer relationships High school diploma or equivalent required; further education or certifications are desirable Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced and dynamic environment Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions Ability to work in a metrics-driven environment, with a focus on achieving key performance indicators (KPIs) Preferred Qualifications Experience working in the financial services industry, or a related field Knowledge of American Express products and services, or a willingness to learn Previous experience working in a remote or virtual environment Bilingual or multilingual skills are desirable What We Offer At American Express, we're committed to providing our employees with a rewarding and challenging work environment. As a Customer Care Professional, you'll have the opportunity to: Develop your skills and expertise through ongoing training and development programs Build a long-term career with a global leader in the financial services industry Enjoy a competitive salary and benefits package, including a hourly rate of $25-$35 Work in a dynamic and customer-focused environment, with a team of passionate and dedicated professionals Take advantage of flexible working arrangements, including remote work options Career Growth Opportunities At American Express, we're committed to helping our employees grow and develop their careers. As a Customer Care Professional, you'll have the opportunity to: Develop your skills and expertise through ongoing training and development programs Take on new challenges and responsibilities, as you progress in your career Move into leadership or specialized roles, as you gain experience and build your skills Participate in cross-functional projects and initiatives, to broaden your knowledge and understanding of the business Our Culture and Work Environment At American Express, we're proud of our culture and work environment. We're committed to fostering a diverse and inclusive workplace, where everyone feels valued and respected. Our remote work environment is designed to provide our employees with the flexibility and autonomy they need to succeed, while still maintaining a strong sense of community and connection. Compensation and Benefits We offer a competitive salary and benefits package, including: A hourly rate of $25-$35 Comprehensive benefits, including health insurance, retirement savings, and paid time off Opportunities for career growth and development A dynamic and supportive work environment Join Our Team If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we want to hear from you. As a Customer Care Professional at American Express, you'll play a critical role in driving our business forward and delivering outstanding results for our customers. Apply now to join our team and start your journey to a rewarding and successful career.