Customer Support Specialist

About the position Responsibilities • Find innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone, email, chat, and social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call-related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required. Requirements • High School Diploma or equivalent. • Proven call center experience. • Typing speed of 25 WPM. • Proficient in PC operation and navigation. • Entry-level network troubleshooting skills. • Ability to set up home Wi-Fi network. • Ability to set up and configure a router or switch. • Core proficiency with a laptop or desktop computer. • Excellent communication skills, both oral and written. • Ability to work independently. • Ability to stay composed and objective in a fast-paced environment. • Strong listening skills. Nice-to-haves • IT/Network certifications/degrees preferred. • Ability to work in a constantly changing environment. Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job