Experienced Technical Customer Success Associate/Manager in Healthcare IT - SwiftMR Implementation & Support

Revolutionizing Healthcare with AI: Join AIRS Medical Inc. as a Technical Customer Success Associate/Manager AIRS Medical Inc., a pioneering medical AI startup founded in 2018 and based in Seoul, Korea, is at the forefront of transforming patient care and institutional efficiency in the healthcare industry. With its groundbreaking deep learning technology in MR image reconstruction, AIRS has consecutively won the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. Our innovative SwiftMR technology, a standalone software solution, enables up to 50% MRI scan time reduction without compromising image quality, and has been successfully commercialized in Korea and the US market. As we continue to push the boundaries of medical AI, our recent acquisition of AI-robotics-based startup, Artiq, marks a significant milestone in our journey. With the introduction of AIIV, a venipuncture automation robot, we are poised to further solidify our market position and expand our offerings in diagnostic efficiency. With a total of $45 million in accumulated funds raised to date, we are well-equipped to drive innovation and growth. Join Our US Team: Technical Customer Success Associate/Manager We are seeking an experienced Technical Customer Success Associate/Manager to join our US team, playing a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. As a critical member of our customer success team, you will combine technical expertise with a customer-focused approach to deliver a positive SwiftMR experience from setup to ongoing support. Roles & Responsibilities Technical Implementation (50%) Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs, ensuring seamless integration with existing infrastructure. Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability. Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity. Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities. Customer Support & Troubleshooting (50%) Act as the primary technical resource for clients, providing application support and resolving technical issues in a timely and effective manner. Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations. Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support, promoting a culture of knowledge-sharing and collaboration. Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results, identifying opportunities for growth and improvement. Qualifications To succeed in this role, you will need: 5+ years of experience in a technical or application support role within healthcare IT, with a strong understanding of the industry and its unique challenges. Proficiency with TCP/IP networking and DICOM networking, with the ability to apply this knowledge in troubleshooting and supporting complex technical issues. Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable. Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues in a timely and effective manner. Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users, promoting a culture of transparency and collaboration. Preferred Experiences (Nice to Have) While not required, the following experiences will be considered a plus: 10+ years of experience in a technical or application support role within healthcare IT, with a proven track record of success. Experience implementing radiology AI software in hospital settings, with a deep understanding of the clinical workflow and challenges. Fluency in Korean, with the ability to communicate effectively with international colleagues and clients. Proven competencies may be considered for promotion to a Technical Customer Success Manager job title upon final offer. Career Growth Opportunities and Learning Benefits At AIRS Medical Inc., we are committed to fostering a culture of growth and development. As a Technical Customer Success Associate/Manager, you will have the opportunity to: Develop your technical expertise in MRI systems, PACS, and imaging software, staying up-to-date with the latest advancements in the field. Enhance your problem-solving skills, with the ability to independently diagnose and resolve complex technical issues. Improve your communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users. Collaborate with cross-functional teams, including sales, marketing, and product development, to drive business growth and innovation. Work Environment and Company Culture At AIRS Medical Inc., we pride ourselves on a culture that values innovation, collaboration, and customer satisfaction. As a Technical Customer Success Associate/Manager, you will: Work from home, with occasional business travel, allowing for a flexible and autonomous work environment. Collaborate with team members around the country and the world, promoting a culture of knowledge-sharing and collaboration. Enjoy a comprehensive benefits package, including Health Care Plan (Medical, Dental & Vision), Paid Time Off (Vacation, Sick & Public Holidays), and Training & Development opportunities. Compensation and Perks We offer a competitive compensation package, including: A comprehensive benefits package, including Health Care Plan (Medical, Dental & Vision) and Paid Time Off (Vacation, Sick & Public Holidays). Training & Development opportunities, to support your growth and development. A flexible and autonomous work environment, with the ability to work from home and occasional business travel. Join Our Team: Apply Now! If you are a motivated and experienced technical professional looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Technical Customer Success Associate/Manager at AIRS Medical Inc., you will play a vital role in driving customer success and satisfaction, while contributing to the growth and innovation of our company. Don't miss this chance to join our dynamic team and be part of a revolutionary journey in medical AI! Apply for this job