Experienced Work from Home Customer Service Coordinator - Bank Voice at Capital One: Empowering Exceptional Customer Experiences

Join the Capital One Team: Where Your Voice Matters At Capital One, we're not just a bank – we're a team of dedicated professionals who strive to make a positive impact on people's lives. Our mission is to change banking for good, and we believe that exceptional customer experiences are at the heart of it all. As a Work from Home Customer Service Coordinator - Bank Voice, you'll play a vital role in delivering world-class service to our customers, and we're excited to have you join our team! About Capital One Capital One is a leading financial institution that believes in empowering its associates to be the best versions of themselves. We're committed to creating a culture of compassion, empathy, and understanding, where every interaction with our customers is a chance to make a difference. Our Customer Care team is at the forefront of this mission, and we're looking for talented individuals like you to join our team. Key Responsibilities As a Work from Home Customer Service Coordinator - Bank Voice, your primary responsibilities will include: Providing exceptional customer service via phone, ensuring prompt and effective resolution of customer inquiries and concerns Demonstrating empathy and understanding in every interaction, with a focus on delivering personalized solutions that meet our customers' needs Utilizing effective communication skills to engage with customers, peers, and management, both verbally and in writing Exercising independent judgment and decision-making skills to resolve customer issues efficiently and effectively Maintaining accurate records and updating customer information in our systems Collaborating with colleagues to share knowledge, best practices, and feedback to drive continuous improvement Adapting to changing processes, procedures, and technologies to ensure seamless customer experiences Requirements and Qualifications Essential Qualifications: High school diploma, GED, or equivalent certification At least 2 years of customer service experience or 2 years of call center experience Reliable private internet connection that is not supplied via cellular data or hotspot Secure home office environment that is free from background noise and distractions Preferred Qualifications: At least 1 year of Financial Services experience or Banking experience Previous experience working in a remote or work-from-home environment Proficiency in multiple languages Skills and Competencies To succeed as a Work from Home Customer Service Coordinator - Bank Voice at Capital One, you'll need to possess: Exceptional communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced, dynamic environment with multiple priorities Empathy and understanding in every interaction with customers Effective time management and organizational skills Dependability with a solid attendance record Career Growth Opportunities and Learning Benefits At Capital One, we're committed to helping our associates grow and develop their skills. As a Work from Home Customer Service Coordinator - Bank Voice, you'll have access to: Comprehensive training programs to help you succeed in your role Ongoing coaching and feedback from experienced leaders Opportunities for career advancement and professional growth Tuition reimbursement and education assistance programs Paid training and development opportunities Work Environment and Company Culture As a remote associate at Capital One, you'll enjoy: A flexible work schedule that allows you to work from home A collaborative and supportive team environment Opportunities to connect with colleagues and leaders through virtual events and activities A culture that values empathy, compassion, and understanding Compensation, Perks, and Benefits As a Work from Home Customer Service Coordinator - Bank Voice at Capital One, you'll enjoy: $21 per hour competitive compensation Comprehensive benefits package, including medical, dental, vision, and prescription coverage Flexible schedule options and paid time off Wellbeing offerings, such as backup childcare and mental wellness support Tuition reimbursement and education assistance programs 401(k) and stock purchase plan Work from Home Technology Requirements To ensure seamless customer experiences, we require: Reliable private internet connection that is not supplied via cellular data or hotspot Secure home office environment that is free from background noise and distractions Private network that is password protected, with ownership or line of sight to every device on the network Internet service provided by Cable or Fiber Internet Service Providers (ISP) ISP download speeds on VPN of at least 5Mbps, with 10+ Mbps preferred Work from Home Location Requirements This role is 100% work from home, and we're unable to consider applicants who: Do not meet the required Capital One Work at Home compatible internet access Live in the states of California, Hawaii, or US territories Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as a Work from Home Customer Service Coordinator - Bank Voice at Capital One. Join our team and become part of a culture that values empathy, compassion, and understanding. Apply now and take the first step towards a fulfilling career at Capital One! Apply for this job