Experienced Customer Care Professional – Virtual Client Support Representative for American Express

About American Express At American Express, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a global leader in the financial services industry, we're committed to empowering our clients, colleagues, and partners to achieve their full potential. With a rich history of innovation and a steadfast commitment to our values, we're shaping the future of financial services and creating opportunities for growth and development. Join Our Team As a Customer Care Professional at American Express, you'll be part of a dynamic team that's dedicated to providing world-class customer service. You'll have the opportunity to work with a diverse range of clients, from entrepreneurs and small business owners to individuals and families, helping them navigate their financial journeys and achieve their goals. With a focus on building strong relationships, resolving issues, and delivering exceptional results, you'll be an integral part of our team's success. Key Responsibilities As a Customer Care Professional, your primary responsibilities will include: Providing exceptional customer service through inbound calls, emails, and online chats, ensuring that clients receive timely and effective support for their financial needs. Building strong relationships with clients by actively listening to their concerns, understanding their needs, and providing personalized solutions that meet their goals. Conveying product and service information to clients, highlighting key features, benefits, and value propositions that meet their needs. Enhancing key selling skills, including building rapport, understanding client needs, handling objections, and closing sales. Providing accurate and timely record-keeping, adhering to established procedures and protocols. Upholding the highest standards of integrity, adhering to all applicable laws, regulations, and company policies. Essential Qualifications To succeed in this role, you'll need: At least two years of experience in customer service, preferably in a financial services or related industry. Proven track record of delivering exceptional customer service, building strong relationships, and driving results in a fast-paced environment. Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment. Strong product knowledge and understanding of financial services, with the ability to communicate complex information in a clear and concise manner. Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines. High school diploma or equivalent required; education benefits available for eligible employees. Preferred Qualifications While not required, the following qualifications would be an asset: Experience in a virtual or remote work environment, with a strong understanding of online communication tools and platforms. Knowledge of financial services products and services, including credit cards, loans, and other related offerings. Experience with sales and customer service software, including CRM systems and other related tools. Ability to work in a metric-driven environment, with a focus on delivering results and meeting performance targets. Career Growth Opportunities and Learning Benefits At American Express, we're committed to helping our employees grow and develop their careers. As a Customer Care Professional, you'll have access to: Industry-leading training and development programs, including onboarding, product knowledge, and sales training. Opportunities for career advancement, including promotions, transfers, and lateral moves. A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. Work Environment and Company Culture As a Customer Care Professional at American Express, you'll work in a fast-paced, dynamic environment that's focused on delivering exceptional customer service. You'll be part of a team that's passionate about making a difference, and you'll have the opportunity to work with a diverse range of clients and colleagues. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, innovation, and continuous improvement. Compensation, Perks, and Benefits As a Customer Care Professional at American Express, you'll receive a competitive salary, ranging from $28 to $35 per hour, depending on experience and performance. You'll also have access to a comprehensive benefits package, including: Health, dental, and vision insurance. 401(k) matching and retirement savings plan. Paid time off and vacation days. Employee assistance program and mental health resources. Discounts on American Express products and services. Conclusion If you're a motivated and results-driven individual who's passionate about delivering exceptional customer service, we want to hear from you. As a Customer Care Professional at American Express, you'll have the opportunity to work with a diverse range of clients, build strong relationships, and drive results in a fast-paced environment. Apply now and join our team of dedicated professionals who are shaping the future of financial services.