Technical Support Advisor - Work from Home

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You'll Be Doing: Customer Service Excellence: • Handle customer inquiries via phone, delivering tailored solutions to technical issues. • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting: • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. • Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication: • Connect with a diverse range of customers by adjusting your communication style to meet their needs. • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration: • Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals. What We're Looking For: Customer Service Focus: • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm: • A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting. Resilience Under Pressure: • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset: • Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring: • Proven experience in customer support or technical assistance , ideally in a call center setting. • Strong verbal and written communication skills. • Problem-solving abilities with a flexible, adaptable approach to challenges. • Confidence in navigating multiple software tools and systems to resolve issues. • A self-motivated attitude with effective time management skills. What You'll Get: Competitive Pay: • $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits: • Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks: • $25/month per line for unlimited phone, text, and data (restrictions may apply). Training and Growth: • Paid training to set you up for success. • Career advancement opportunities with a globally renowned leader in technology innovation. Referral Bonuses: • Earn ongoing bonuses for referring new employees through our Referral for Life Program. Supportive, Inclusive Environment: • Thrive in a dynamic virtual work environment with a team that's dedicated to your success. • Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements • Private Workspace: A quiet, dedicated workspace with no distractions. • Ergonomics: A comfortable desk setup with all necessary equipment. • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. • Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. Why You'll Love Working Here: At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply tot his job Apply To this Job