Contact Center Officer - Remote Customer Service Representative - Walt Disney - Jacksonville, Florida

Join the Magic at Walt Disney: Contact Center Officer - Remote Customer Service Representative Are you passionate about delivering exceptional customer experiences and making magic happen for clients and customers? Do you have a knack for problem-solving, empathy, and efficiency? Look no further! Walt Disney is seeking a motivated and independent Contact Center Officer to join our vibrant team in Jacksonville, Florida. This entry-level, part-time position is essential to our commitment to providing world-class customer service and support. About Walt Disney Walt Disney is a world-renowned entertainment and media conglomerate that has been a leader in innovation and customer experience for nearly a century. Our company is built on a foundation of creativity, imagination, and a passion for storytelling. We strive to create magical experiences for our customers, and we are looking for talented individuals like you to join our team. Job Summary As a Contact Center Officer at Walt Disney, you will play a key role in delivering magical experiences to our clients and customers, ensuring their needs are met with empathy and efficiency. You will engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide information regarding Disney's products, services, and experiences. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Customer Interaction: Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide information regarding Disney's products, services, and experiences. Issue Resolution: Identify customer concerns and complaints while utilizing effective problem-solving skills to resolve issues promptly and accurately, ensuring customer satisfaction. Documentation: Accurately document customer interactions, maintaining detailed records of inquiries, feedback, and resolutions in our customer relationship management (CRM) system. Data Analysis: Assist in gathering and analyzing customer feedback to identify areas for process improvement and contribute to strategic planning initiatives at the contact center. Collaboration: Work closely with team members and other departments to escalate complex issues and ensure a seamless and positive customer experience. Product Knowledge: Stay updated on Disney products, services, and promotions to provide accurate information and recommendations to customers. Quality Assurance: Prioritize quality in all aspects of work, ensuring that each customer interaction reflects the high standards of the Disney brand. Flexible Availability: Adapt to varying work schedules, including evenings, weekends, and holidays, to meet the operational needs of the contact center. Requirements Education and Experience: High school diploma or equivalent; a degree in a related field is a plus. Minimum of 1 year of experience in a customer service or contact center environment. Personality Traits: Motivated: A strong desire to achieve goals and deliver high-quality service consistently. Independent: Ability to work effectively with minimal supervision, taking initiative to resolve issues and improve processes. Soft Skills: Emotional Intelligence: Strong ability to empathize with customers, understand their needs, and respond emotionally and professionally. Strategic Planning: Capable of thinking critically and planning strategically for problem-solving and ensuring customer satisfaction. Technical Skills: Proficient with computers, CRM software, and basic office equipment. Familiarity with telecommunication systems and customer service platforms is an asset. Career Growth Opportunities and Learning Benefits At Walt Disney, we are committed to the growth and development of our employees. As a Contact Center Officer, you will have access to training and development programs that will help you enhance your skills and advance your career. You will also have opportunities to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Walt Disney is a dynamic and supportive work environment that values diversity, inclusion, and creativity. We prioritize quality in all aspects of work, products, and services, and we strive to create a workplace that is engaging, challenging, and rewarding. As a remote-based Contact Center Officer, you will have the flexibility to work from home and maintain a balanced work-life schedule. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package that includes: Company-provided equipment to facilitate your work. Profit sharing to recognize and reward your contributions to the team's success. Flexibility to work remotely, allowing for a balanced work-life schedule. Equal Opportunity Statement Walt Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. How to Apply If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application by September 20, 2024, to be considered for this exciting opportunity. Apply To This Job Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job