IT Support
Posted 2025-10-26
Remote, USA
Full Time
Immediate Start
PRco, Inc. is seeking a detail-oriented IT Specialist. The ideal candidate will be adaptable, organized, and capable of supporting various teams and systems. The candidate needs to be able to prioritize and multitask with ease. Position Responsibilities: • Troubleshoot and support LAN/WAN networking, routing, and firewall configurations. • Manage web hosting, DNS, and website deployments (WordPress, plugins, themes, and compliance checks). • Perform basic graphic and web design tasks as needed. • Manage cron jobs, website feeds, and SQL database updates (via SSH, Bash, phpMyAdmin). • Provide Mac environment support, including macOS troubleshooting and MDM deployment. • Troubleshoot Google Workspace Business accounts and app integrations. • Maintain call recording archives and backup power systems. • Communicate with software, hardware, and operations vendors to resolve issues. • Support website and management system integrations (including DMS, TCP/IP troubleshooting, remote access, printers, and Windows 11). • Assist with DMS feed management and scripting (4D scripting, port forwarding, remote tools). • Collaborate with Accounting to reconcile and troubleshoot monthly DMS usage. • Provide portal support, training, testing, and documentation for internal users. • Troubleshoot Heroku, React JS, Node JS, and MongoDB environments as required. Qualifications and Requirements: • Availability to work weekdays from 8:30 AM to 5:00 PM, with the potential for overtime as required. Available for on call duty after hours or weekends. • Strong attention to detail with the ability to excel in team-focused workflows. • Understanding of workflow management and documentation best practices. • Excellent time management skills to handle multiple priorities effectively. • Strong verbal and written communication skills. • Ability to pass a background screening. • Full COVID-19 vaccination required. Benefits: • Paid Sick Leave • Paid Vacation • Profit Sharing Pension Plan • Healthcare Coverage About PRco, Inc.: Since its inception, PRco has been dedicated to meeting the used car market's demand for extended service contracts and GAP coverage. PRco offers broad coverage for qualified vehicles while providing easy-to-understand contracts. In 2009, PRco introduced PRcoPower, a comprehensive Dealer Management System, along with an online eContracting and payment system. Our mission is to provide an efficient and seamless experience for our customers. Work Environment: At PRco, we encourage continuous learning and professional growth, ensuring our employees perform at their highest potential. We emphasize clear communication to set customer expectations throughout the claims process, fostering confidence in our services. We believe in treating others with the same respect and integrity we expect for ourselves. Our team is committed to continuous improvement, open communication, and a collaborative approach to delivering exceptional customer service. PRco employees are: • Responsive to feedback from customers and colleagues. • Accountable for their commitments and responsibilities. • Dedicated to being valuable contributors to the company and community. Join PRco and be part of a team that values professionalism, collaboration, and exceptional customer service! Apply tot his job Apply To this Job