SDE II/III Backend

About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the RoleWe are seeking a technically strong and customer-centric Customer Success Engineer (SDE III) to lead complex integrations, troubleshoot production issues, and mentor junior engineers. This role blends backend development and integration skills with a customer success mindset. You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients. You’ll work extensively with tools like Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development. You’ll collaborate directly with customers and internal teams to drive adoption, solve technical challenges, and ensure a seamless post-sales experience. Responsibilities Develop and consume RESTful APIs for integrations with client systemsSupport customer onboarding, configuration, and technical enablementIntegrate with CRM platforms like Salesforce, HubSpot, and ZohoBuild tools and scripts to support customer-specific customisationsMonitor product performance and troubleshoot incidents in customer environmentsAct as a technical bridge between Customer Support, Product, and Engineering teamsDocument recurring issues, resolutions, and integration best practicesGather and relay customer feedback to internal teams for continuous improvementCollaborate with cross-functional teams to enhance the overall customer experienceTroubleshoot and resolve technical issues raised by customersUse Postman or Insomnia to write pre-request and test scripts for API workflowsBuild automation scripts to streamline customer onboarding, data handling, and system integrationsCreate and manage scripts to support customer-specific configurations and recurring technical tasks Requirements 4–6 years of experience in software development or customer-facing engineering rolesProficiency in Java and Spring Boot for backend developmentHands-on experience with scripting in Postman and writing automation scripts iN Python or JavaScriptStrong experience working with RESTful APIs and CRM platformsSolid grasp of SQL/NoSQL databases and API authentication mechanismsWorking knowledge of AWS services like Lambda, API Gateway, S3, RDSFamiliarity with CI/CD tools, Git, Docker, and modern SDLCScripting experience in Python or JavaScriptStrong problem-solving skills and ability to communicate with technical and non-technical audiencesExperience mentoring junior engineers or working in a team lead capacityInterest or experience in prompt engineering for generative AI systems (like OpenAI, Anthropic, or similar) Nice to Have Prior experience in SaaS or AI-based companiesInterest or experience in generative AI platforms (e.g., OpenAI, Anthropic)Exposure to tools like Datadog, Sentry, Jenkins, or other observability platformsFamiliarity with prompt engineering and AI-driven use cases Additional Information Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Apply to this Job