Experienced Manager for Platform & Generative AI Strategic Operations - Remote

Transforming the Future of Work with ServiceNow ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter, faster, and better. With a rich history dating back to 2004, we've been at the forefront of innovation, bringing our intelligent cloud-based platform to over 8,100 customers, including 85% of the Fortune 500. As we continue to push the boundaries of what's possible, we're seeking a talented Manager for Platform & Generative AI Strategic Operations to join our team. About the Role As a key member of our Platform Strategic Operations team, you'll play a vital role in shaping our user-centered Gen AI product strategy, driving business growth, and operational excellence. This is a unique opportunity to work cross-functionally with product, engineering, design, and other teams to accelerate our Gen AI products and make a meaningful impact on our customers. Key Responsibilities Collaborate with cross-functional teams to drive the development and growth of our Gen AI products, ensuring alignment with customer needs and product specificities. Model business initiatives, lead competitive intelligence activities, and track key metrics to inform strategic decisions. Run operational cadences, such as Quarterly Product Reviews and Annual Planning, to support alignment between Product leaders and stakeholders. Develop market and strategic analysis, working closely with leadership and the Product Management team to drive business growth. Manage Gen AI initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders. Support initiatives that drive growth and operational excellence for STEP's portfolio, in partnership with stakeholders. Qualifications & Skills To succeed in this role, you'll need: An MBA or Master's degree in a Management, Technical, or Engineering field. 2+ years of post-MBA experience in a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company. Experience working with established enterprise tech companies, with a background in product development, technical strategy, and product ops functions a plus. Expertise and/or strong interest in the enterprise software/SaaS industry, ideally in the AI/Gen AI space. Effective communication skills, both verbal and written, with the ability to navigate business and technical discussions. A track record of leading cross-functional projects, building trusting relationships, and influencing others. A collaborative team player with independent thinking, able to thrive in fast-paced, often ambiguous environments. What We Offer At ServiceNow, we offer a comprehensive compensation package that includes: A competitive salary. Equity (when applicable). Variable/incentive compensation. Benefits, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, and family leave programs. A flexible time away plan. Our compensation package is designed to reward our employees for their hard work and dedication, and we offer a range of benefits to support their well-being and career growth. Career Growth & Development At ServiceNow, we're committed to helping our employees grow and develop their careers. As a Manager for Platform & Generative AI Strategic Operations, you'll have the opportunity to: Work on high-impact projects that drive business growth and operational excellence. Develop your skills and expertise in the AI/Gen AI space. Collaborate with cross-functional teams to drive innovation and customer satisfaction. Take on new challenges and responsibilities as you grow in your role. Our Culture & Work Environment At ServiceNow, we approach our distributed world of work with flexibility and trust. We offer a range of work personas, including flexible, remote, and required in-office options, to support our employees' diverse needs. Our culture is built on a foundation of inclusivity, diversity, and collaboration, and we're committed to creating an accessible and inclusive experience for all employees. Why Join Us? If you're a motivated and talented professional looking to make a meaningful impact in the AI/Gen AI space, we want to hear from you. At ServiceNow, we're passionate about empowering organizations to work smarter, faster, and better, and we're committed to helping our employees grow and develop their careers. Apply today to join our team and be part of shaping the future of work! Equal Opportunity Employer ServiceNow is an equal opportunity employer, committed to diversity and inclusion. We welcome candidates from diverse backgrounds, including non-traditional paths, and encourage you to apply even if you don't meet every qualification. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. If you're ready to take the next step in your career and join a team that's shaping the future of work, please submit your application today. We can't wait to hear from you! Apply for this job