Experienced Contact Center Representative - LTD Insurance Customer Service & Support

Join The Standard, a Leader in Financial Well-being and Peace of Mind At The Standard, a renowned provider of insurance and financial products, you'll be part of a team dedicated to putting customers first. With a legacy spanning over a century, The Standard has built a reputation for stability, innovation, and financial strength. We're seeking a highly skilled and motivated Contact Center Representative to join our team in a fully remote capacity. As an LTD Contact Center Rep 1, you will play a crucial role in delivering exceptional customer service, responding to inquiries, and resolving issues for our members. About the Role In this role, you'll be the primary point of contact for our members, providing personalized and accurate information about our LTD insurance products. Your excellent communication skills, problem-solving abilities, and adaptability will enable you to effectively multitask, handle complex issues, and ensure a positive member experience. You'll work in a fast-paced environment, leveraging technology and telecommunications systems to manage a high volume of calls, conduct research, and resolve member issues efficiently. Key Responsibilities Deliver Personalized Service (70% of time): Respond to product inquiries, provide accurate information, and address member concerns in a professional and courteous manner. Conduct Research and Resolve Issues (20% of time): Investigate member issues, follow up on outstanding matters, and resolve problems efficiently, utilizing problem-solving skills and de-escalation techniques as needed. Provide Administrative Support and Team Collaboration (10% of time): Participate in team huddles, contribute to process improvements, and perform administrative tasks to support the contact center's operations. Essential Qualifications To succeed in this role, you'll need: A high school diploma or equivalent. 1+ year of customer service experience in a call center environment. Strong communication skills, with the ability to clearly relay product information and address member concerns. Familiarity with using computer and telecommunications technologies. Preferred Qualifications While not mandatory, the following skills and experience will be considered a plus: Experience with performance metrics and quality assurance processes. Knowledge of Lean methodology for problem-solving. Key Behaviors of a Successful Candidate We're looking for individuals who embody the following traits: Adaptability: Ability to adjust to changing situations and member needs. Integrity: Commitment to honest and transparent communication. Willingness to Learn: Eagerness to grow and develop within the role. Problem-Solving Skills: Ability to analyze issues and develop effective solutions. Calm Demeanor: Capacity to remain composed under pressure. Why Join The Standard? At The Standard, you'll enjoy a comprehensive benefits package, opportunities for career growth, and a supportive work environment. Our company culture is built on a foundation of: A rich benefits package, including a 401(k) plan with matching contributions. An annual incentive bonus plan. Generous paid time off. A responsive management approach. Opportunities for career advancement. Paid time off to volunteer. An employee giving program that double matches your donations to eligible nonprofits and schools. Compensation and Benefits The salary range for this role is $19.00 - $24.40 per hour. In addition to salary, our package includes: Incentive plan participation. Comprehensive benefits, including medical, dental, vision, and retirement benefits. Initial PTO accrual of 164 hours per year. 11 paid holidays and 2 wellness days per year. Our Commitment to Diversity and Inclusion The Standard is an Affirmative Action/Equal Opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status. Ready to Join Our Team? If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Click the 'Apply Now' button to submit your application, and we'll be in touch soon! At The Standard, we're dedicated to helping our customers achieve financial well-being and peace of mind. Join us in our mission, and let's work together to make a difference. Apply for this job