Director of Strategic Growth and Customer Experience Excellence - Remote Opportunity with Concentrix Catalyst

Transforming Customer Engagement through Innovative Strategies and Technologies At Concentrix, we're on a mission to become the world's greatest customer engagement services company, driven by a passion for diversity and talent. We're committed to making a positive impact on people, our clients, their customers, our staff, and the communities we serve. If you're excited about reimagining the world and joining a company that invests in the future, we're eager to explore career opportunities with you. About Concentrix and Concentrix Catalyst Concentrix is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. Concentrix Catalyst, a subsidiary of Concentrix, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights. Job Overview: Director, Strategy We're seeking a talented Director of Strategy to join our Concentrix Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations. Key Responsibilities Shape and Deliver Projects Support sales teams in developing and delivering client proposals Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights Apply financial techniques to identify key economic business drivers and develop financially driven recommendations Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations Client Engagement Management Provide management throughout the project lifecycle, navigating complex issues and project risks Build, manage, and sustain strong long-term relationships with internal and external clients Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence Practice Building Lead practice building activities, such as solution packaging, thought leadership development, and market offering development Develop expertise in specific practice specialty areas to drive firm-recognized expertise development Provide coaching and mentoring to business analysts and consultants Support the development of integrated capabilities via standardized work processes, tools, and templates Essential Qualifications and Skills To succeed in this role, you'll need: A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation Exceptional client management skills, with the ability to build and maintain strong relationships Strong interpersonal communication skills, with the ability to work effectively in teams Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel Excellent written communication skills, with the ability to craft compelling narratives and insights A results-oriented mindset, with the ability to drive change in unstructured environments Preferred Qualifications and Skills To stand out in this role, you'll ideally have: Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics Experience in contact centers and self-service channels A proven track record of managing and developing remote teams Career Growth Opportunities and Learning Benefits At Concentrix, we're committed to helping our employees grow and develop their skills. As a Director of Strategy, you'll have opportunities to: Develop your expertise in customer experience and business strategy Lead high-performing teams and drive business growth Participate in practice building activities and thought leadership development Access training and development programs to enhance your skills and knowledge Work Environment and Company Culture We're a remote-friendly company, offering flexible work arrangements that support work-life balance. Our culture is built on a foundation of diversity, inclusion, and teamwork, with a passion for innovation and customer-centricity. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Private medical plans Retirement savings plans Paid learning days Flexible workplaces Specific benefits plans may vary by country or region. Conclusion If you're a strategic thinker with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity. As a Director of Strategy at Concentrix Catalyst, you'll play a key role in shaping our client relationships and driving business success. Join our team and help us reimagine the world of customer engagement. Concentrix is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including individuals with disabilities and veterans. Apply for this job