Customer Support Agent

About usScribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. We’re growing fast — since our founding in 2019, we’ve grown to over 4 million users across 600,000 businesses. Based in San Francisco, we've raised $55M in funding from top-tier investors and are honored to have been named as a Forbes Next Billion Dollar Startup and LinkedIn Top Startup. Join us in our mission to uplevel how people do work. About this roleAt Scribe, excellent customer support is a key part of our growth. As a member of our talented support team, you’ll help resolve queries (email mostly), recommend solutions, and become an expert in both our users and our product. You’ll work with engineers and product managers to help solve problems and make Scribe easier and more natural to use. This job is remote friendly (you’ll have teammates around the world). You could be a great fit if you haveExcellent English communication skills, both written and verbalAbility to work in a team environmentStrong problem-solving and analytical skillsFamiliarity with both Mac and Windows operating systemsAbility to adapt and follow through extensive amounts of information on a weekly basis4+ years of experience in Software Customer SupportUnderstanding of how to optimize support processes and improve efficiencyYou are comfortable working with Zendesk or similar CRM productsBonusExperience in subscription-based billing Customer Support Bachelor's degree in Computer Science, Communications, or a related fieldIn conclusionKeep in mind that success in this role is considered natural communication with Scribe users, a positive attitude, and a willingness to learn, investigate and help! If you are passionate about helping people and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer. Apply to this Job