Co-op, UX Research and Design - Crew Resources (Spring 2026)

How you'll help us Keep Climbing (overview & key responsibilities)Responsibilities will expand across the three terms, with increasing independence and scope:Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findingsSupport workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluationsContribute to wireframes, mockups, and interactive prototypes using tools like FigmaParticipate in collaborative design critiques, system audits, and cross-functional working sessionsDocument emerging design patterns, contribute to the evolving design system, and help define/document standardsShadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-makingCommunicate design intent through clear visual documentation, written summaries, and occasional presentationsStudents must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:Spring 2026 - 1st rotationFall 2026 - 2nd rotationSummer 2027 - 3rd rotationWhat you need to succeed (minimum qualifications)Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce. This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters. Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related fieldEligible for a 3-term Co-Op rotation through your academic institutionFoundational understanding of user-centered design and accessibility principlesFamiliarity with UX tools such as Figma, FigJam, Miro, or similarPortfolio or work samples that demonstrate design thinking and problem-solving skills (classwork, passion projects, or personal case studies welcome)Strong visual and written communication skillsProactive curiosity-you ask questions, spot gaps, and take initiativeComfort with ambiguity and interest in working in a complex, fast-moving environmentCollaborative mindset with openness to feedback and a growth orientationInterest in enterprise UX and the intersection of design, technology, and human performanceMentorship from senior UX team membersExposure to product development lifecycles and agile team dynamicsOpportunities to shadow usability tests, stakeholder presentations, and AI/ML collaborationsAccess to UX learning resources and team critiques for continuous skill developmentOn-campus with some work from home daysConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications)Benefits and Perks to Help You Keep ClimbingDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here Apply tot his job Apply To this Job