Manager, Application Portfolio Management

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job TypeRemoteJob SummaryThe Manager, Application Portfolio Management leads the enterprise-wide Application Portfolio Management (APM) overseeing a centralized team responsible for governing the application landscape, optimizing software usage, and enabling data driven technology decisions. This role ensures that application intake, lifecycle governance, and rationalization practices are consistently executed across all business units. The Manager, Application Portfolio Management is responsible for leading the planning, governance, and optimization of the enterprise application and software portfolio using ServiceNow's Application Portfolio Management (APM) and Software Asset Management (SAM) modules. This role ensures business-IT alignment, maximizes technology value, reduces redundancy, enforces lifecycle standards, supports compliance, risk, and cost-effective decision-making across the application and software landscape. This role collaborates closely with enterprise architecture, procurement, IT, security, finance, and business leaders to ensure the application and software portfolio aligns with strategic goals. Essential FunctionsLead and mature the APM team responsible for application intake, onboarding, classification, and lifecycle governance. Establish and maintain governance practices, policies, and workflows that standardize how applications are evaluated, maintained, and retired. Drive cross functional collaboration with enterprise architecture, security, IT infrastructure, technology services, and business units to ensure alignment of the portfolio to enterprise goals. Oversee daily team operations of the APM team ensuring clear task assignments, efficient workflows, and timely execution of intake and application lifecycle activitiesLead, coach, and develop APM team members, driving accountability, fostering a collaborative and motivating work environment. Manage the team's workflow and workload using ServiceNow to track team activities, intake volume, application reviews and onboarding progress as well as manage timelines and resources. Identify process bottlenecks and inefficiencies and proactively lead continuous improvement efforts across onboarding, certification, and rationalization workflowsManage the allocation and utilization of resources, including personnel and technologies. Ensure that resources are used efficiently and effectively to meet team goals. Establish performance objectives and conduct regular feedback and reviews SMART goals. Serve as the strategic owner of the enterprise application portfolio, ensuring governance practices are aligned with business and IT prioritiesTranslate portfolio data into actionable insights that support business case development, investment decisions, and technology rationalization strategies. Develop and present dashboards and rationalization metrics using ServiceNow to senior leadership. Represent the APM function in enterprise planning efforts and support roadmap discussions by providing application portfolio insights,Serve as the ServiceNow APM practice lead, ensuring accurate and complete data across the application inventoryOversee the Application Lifecycle Review process using scoring models and review schedules, lifecycle reviews, and recertification processes within the ServiceNow platformMonitor key indicators of application health using dashboards (usage, cost, security, technical risk) and drive team accountability for keeping data currentUse APM insights to identify and prioritize rationalization and modernization opportunitiesLead integration of Software Asset Management (SAM) practices using ServiceNow to manage software entitlements, usage, and compliance, and optimize licensingIdentify opportunities to eliminate license underutilization, over-allocations, and shelfwareUse the SAM module to support true-ups, renewals, and vendor auditsCollaborate with Procurement, and Finance to report on savings and optimizationRequired/Preferred Education and ExperienceBA/BS in Information Science, Computer Science, or related field8+ years of experience in IT with a focus on application governance, portfolio management, or enterprise IT operations required3+ years of hands-on experience working with ServiceNow APM and SAM, including implementation, configuration, and use in a governance capacity required3-5 years leading high-performing technical or operations teams in a complex, cross functional global IT environment requiredExperience supporting vendor audits, license renewals, or contract optimization preferredKnowledge, Skills and AbilitiesProven ability to lead a centralized APM function and manage cross functional alignment with enterprise architecture, security, IT, finance, and business leaders. Strong experience with ServiceNow APM and SAM modules, including lifecycle workflows, scoring models, and reporting dashboardsAdvanced skills in application governance, software license compliance, and portfolio rationalization. Excellent soft skills greatly preferred, e.g., adaptability, emotional intelligence,perseverance, active listeningExceptional leadership skills with experience in team management, coaching, and performance development. Prior experience leading diverse, global, and collaborative relationships across multiple teams; strong collaboration, communication, and stakeholder management abilities. Ability to interpret and present complex technical and financial data to executive stakeholdersContinuous improvement mindset with experience implementing scalable processes in an enterprise IT setting. Knowledge of Cloud, SAAS, and hybrid environment technologies as well as software lifecycle governance frameworksPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - FrequentlyPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Compensation for this position is $150K-$160K. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location. Details on ZOLL’s comprehensive benefits plans can be found atwww.zollbenefits.com. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Originally posted on Himalayas Apply To this Job