Technical Support Operator - Remote

Welcome to KnownHost: Where Exceptional Customer Experience Meets Technical Expertise Are you a tech-savvy individual with a passion for delivering top-notch customer support? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! KnownHost is seeking a highly skilled and dedicated Technical Support Operator to join our remote team. As a Technical Support Operator, you will be the frontline champion of our 24/7/365 help desk, ensuring that our customers receive exceptional service and support whenever they need it. About Us KnownHost is a leading web hosting company that prides itself on providing outstanding customer experiences. We're a team of innovators, thinkers, and problem-solvers who are passionate about what we do. Our mission is to deliver exceptional web hosting services that exceed our customers' expectations, and we're looking for like-minded individuals to join our team. The Role: Technical Support Operator - Remote Key Responsibilities: Provide customer support via our 24/7 help desk, responding to customer inquiries, and resolving issues in a timely and professional manner Troubleshoot email delivery issues, cPanel, Plesk, and DirectAdmin related issues, DNS, FTP, SSL, Apache, and other service-related issues Ensure customer satisfaction by going above and beyond to resolve customer issues and exceed their expectations Work collaboratively with our team to identify and resolve complex technical issues Stay up-to-date with the latest web hosting technologies, trends, and best practices to continuously improve our services and support Essential Qualifications: Customer-focused mindset with a passion for delivering exceptional customer experiences Excellent written English skills, with the ability to communicate complex technical information in a clear and concise manner Familiarity with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues Working knowledge of one of the following control panels: cPanel/WHM, Plesk, and DirectAdmin Preferred Qualifications: Knowledge of PHP, Python, Perl, and Ruby on Rails Working knowledge of Iptables firewalls (CSF, APF, etc.) Familiarity with common customer website apps, such as Drupal, WordPress, MediaWiki, Magento, ZenCart, etc. MySQL commands for support or troubleshooting, such as importing/dumping a database, simple SELECT statements, or 'SHOW PROCESSLIST' Skills and Competencies: Excellent communication and interpersonal skills Strong technical skills, with the ability to learn and adapt quickly Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to prioritize tasks and manage multiple projects simultaneously Adaptability and flexibility in a fast-paced environment Career Growth Opportunities and Learning Benefits At KnownHost, we're committed to helping our team members grow and develop their skills. As a Technical Support Operator, you'll have access to ongoing training and development opportunities, including: Comprehensive training programs to help you develop your technical skills and knowledge Opportunities to work on complex and challenging projects, with the support of our experienced team Regular feedback and coaching to help you improve your performance and achieve your career goals A collaborative and dynamic work environment that encourages innovation and creativity Work Environment and Company Culture At KnownHost, we pride ourselves on our positive and supportive company culture. As a remote team, we're committed to creating a work environment that's flexible, collaborative, and fun. You'll enjoy: A flexible scheduling system that allows you to work from the comfort of your own home A comprehensive benefits package, including competitive pay, health, dental, and vision insurance, and paid vacation time A dynamic and supportive team environment, with regular virtual meetings and social events Opportunities to participate in company-wide initiatives and projects, and to contribute to our company's growth and success Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly rate: $14-$20 per hour, depending on experience Comprehensive health, dental, and vision insurance plans (US only) Flexible scheduling and paid vacation benefits A variety of other perks and benefits, including opportunities for professional development and growth Conclusion If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer experiences, we want to hear from you! As a Technical Support Operator at KnownHost, you'll have the opportunity to work with a dynamic and supportive team, develop your technical skills, and contribute to our company's growth and success. Apply today and take the first step towards an exciting and rewarding career with KnownHost! Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply now and let's get started! Apply for this job