Experienced Remote Business Development Account Manager – Enterprise Solutions and Customer Success

Introduction to ACI Learning Imagine being part of a revolutionary movement in the eLearning industry, where innovation, exceptional experiences, and impactful results come together to transform goals into measurable success. At ACI Learning, we are passionate about empowering individuals and organizations to lead with confidence, learn with purpose, and achieve outcomes that matter. As a leading provider of audit, cybersecurity, and IT training solutions, we are committed to helping our clients improve their technical capabilities and cybersecurity through compelling and comprehensive training. Our state-of-the-art SaaS Learning Platform, myACI, takes our offerings to the next level by providing organizational and individual knowledge assessment, analytics, and training delivery with integrated AI to understand capabilities and skill gaps for organizations. About the Role We are seeking an experienced and motivated Business Development Account Manager to join our team. As a key member of our sales team, you will be responsible for managing a base of accounts, developing and maintaining strong relationships with key stakeholders, and driving positive business outcomes using ACI Learning's enterprise solutions. Your expertise in identifying strategic business drivers and articulating learning solutions will enable you to thrive in a team-based selling environment and advocate for lifelong learning. If you are a results-driven professional with a passion for customer success and a proven track record of driving sales growth, we want to hear from you. Key Responsibilities Facilitate a world-class onboarding and implementation process for new customers, ensuring a seamless transition and setting the stage for long-term success. Drive adoption and regular usage throughout the customer lifecycle, providing exceptional support and guidance to ensure our clients achieve their goals. Develop customer relationships that allow you to become a trusted advisor, selling our products and services throughout the organization and identifying opportunities for growth and expansion. Maintain high levels of satisfaction and value realization across your customer base, leading to high levels of customer retention and loyalty. Partner closely with Account Executives to ensure successful onboarding of new customers and develop growth sales opportunities, leveraging your expertise and knowledge to drive revenue growth. Provide accurate and timely sales forecasts to sales leadership, enabling informed decision-making and strategic planning. Be an ambassador for ACI Learning's culture and values, embodying our commitment to innovation, customer success, and lifelong learning. Seek out opportunities for personal and professional growth, staying up-to-date with industry trends and best practices to continuously improve your skills and knowledge. Maintain accurate and complete records of customer-oriented activity in the CRM, ensuring data-driven decision-making and effective customer management. Essential Qualifications Bachelor's degree or commensurate relevant experience in a related field, such as business, sales, or marketing. 2+ years of B2B Account Management or Customer Success experience, with a proven track record of driving sales growth and customer satisfaction. Experience in delivering learning and/or software solutions to mid-market clients, with a strong understanding of the needs and challenges of this sector. Experience selling into Enterprise Businesses, with a ability to navigate complex organizational structures and build relationships with key decision-makers. Comfortable speaking to technology, with a basic understanding of IT and software solutions. Preferred Qualifications A passion for and track record of continuous professional development, with a commitment to ongoing learning and self-improvement. Experience managing customers and consistently meeting and exceeding retention, revenue, and booking goals, with a strong focus on customer success and satisfaction. Knowledge in the application of sales, account management, and customer success methodologies, processes, and techniques, with a ability to leverage best practices to drive results. Good customer relationship management skills, with a track record of developing and sustaining strong client relationships that generate win-win outcomes. Gifted communicator, with excellent spoken and written presentation skills, negotiating skills, and consensus-building abilities. Knowledge of subscription/SaaS business models, with an understanding of the unique challenges and opportunities of this sector. Career Growth Opportunities and Learning Benefits At ACI Learning, we are committed to helping our employees grow and develop in their careers. We offer a range of opportunities for professional development, including training and education programs, mentorship, and coaching. Our comprehensive benefits package includes: Comprehensive medical, dental, and vision coverage, starting the 1st of the month after your hire date. Four weeks of paid parental or medical leave, so you can focus on what matters most. Flexible PTO policy, sick time, and eight paid holidays, because we believe in balance. 401(k) retirement plan with immediate vesting and up to 5% matching contributions, because we invest in your future from day one. One free course each year after 90 days, advancing your skills is part of the job. Tuition assistance to support your continued education and professional growth. Work Environment and Company Culture At ACI Learning, we are passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of diversity, equity, and inclusion, and we strive to ensure that these values are interwoven into every aspect of our organization. We believe in: Empowering our employees to take ownership and make decisions that drive results. Fostering a culture of innovation and experimentation, where creativity and risk-taking are encouraged. Building strong relationships with our customers and partners, based on trust, respect, and open communication. Continuously learning and improving, with a focus on ongoing professional development and growth. Compensation and Perks We offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. Our compensation package is designed to recognize and reward your hard work and dedication, with a range of perks and benefits that support your well-being and success. Conclusion If you are a motivated and results-driven professional with a passion for customer success and sales growth, we want to hear from you. Join our team of talented and dedicated professionals who are shaping the future of eLearning and making a real difference in the lives of our customers. Apply today and take the first step towards an exciting and rewarding career with ACI Learning. Apply for this job