Experienced Full-Time Remote Call Center Swing Shift Agent for 24/7 Customer Service Operations

Welcome to T3 Services Group: Transforming the Trades with Exceptional Customer Experience We are on a mission to revolutionize the home services industry, and we need a skilled and dedicated Call Center Swing Shift Agent to join our team. As a remote position, you will have the flexibility to work from the comfort of your own home, with a schedule that includes weekends and two weekdays off. Our company operates under a unique philosophy, focusing on innovative and customer-centric approaches to deliver top-notch residential HVAC, Plumbing, and Electrical services. With operations in 4 states and support for 7 locations, we are committed to transforming the trades one customer at a time. About Our Company Culture Job Summary We are seeking an experienced Call Center Swing Shift Agent to join our 24/7 customer service operations. As a remote agent, you will be responsible for answering inbound calls, scheduling service appointments, and responding to customer requests via email, webchat, and text. You will deliver call scripts clearly, be compelling, and personable, while adhering to our company's plan for resolving customer complaints quickly and favorably. If you have a strong passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer inbound calls and schedule service appointments in a timely and professional manner Respond to and resolve voicemail messages, abandoned and missed calls from customers, ensuring prompt follow-up and resolution Respond to customer requests via email, webchat, and text, providing personalized support and resolving issues efficiently Deliver call scripts clearly, compellingly, and personably, ensuring a positive customer experience Adhere to the company's plan for resolving customer complaints quickly and favorably, escalating issues as necessary Maintain and update customer database with complete and accurate information, ensuring data integrity and compliance Communicate with dispatch to ensure customers receive 5-Star Service, coordinating logistics and scheduling as needed Provide additional support to the team as needed, demonstrating flexibility and a willingness to help Essential Qualifications To be successful in this role, you will need: High School Diploma or GED, demonstrating a foundation in education and a commitment to learning 2+ years of customer service experience in a phone-based role, with a proven track record of delivering exceptional customer support Experience working in the home services industry preferred, with knowledge of HVAC, Plumbing, and Electrical services Ability to multitask by completing phone and computer work simultaneously, with strong organizational and time management skills Capability to type at least 40 WPM, with proficiency in Microsoft Office or Google Suite Clear, kind, and energetic phone presence, with excellent communication and interpersonal skills Ability to work in a fast-paced environment, remaining organized and composed under pressure Must be a U. S. Resident, with reliable internet and a dedicated workspace for remote work Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a call center or customer service environment, with knowledge of call center software and technology Familiarity with customer relationship management (CRM) systems, with experience in data entry and management Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively Ability to work independently, with minimal supervision, and as part of a team, demonstrating flexibility and adaptability Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively Ability to work in a fast-paced environment, remaining organized and composed under pressure Strong attention to detail, with accuracy and precision in data entry and management Ability to multitask and prioritize tasks, with strong organizational and time management skills Proficiency in Microsoft Office or Google Suite, with experience in customer relationship management (CRM) systems Career Growth Opportunities and Learning Benefits Ongoing training and development programs, with opportunities for career advancement and professional growth Mentorship and coaching from experienced professionals, with feedback and support to help you succeed Opportunities for cross-training and skill development, with exposure to different areas of the business A collaborative and supportive work environment, with a team-oriented approach to customer service Work Environment and Company Culture We pride ourselves on creating a work environment that is supportive, inclusive, and empowering. As a remote agent, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. Our company culture is built on the following values: Customer-centric approach, with a focus on delivering exceptional customer service Collaboration and teamwork, with a supportive and inclusive work environment Innovation and creativity, with a willingness to think outside the box and try new approaches Accountability and responsibility, with a focus on delivering results and meeting goals Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $19-21/hour, depending on experience. In addition to your salary, you will also receive: Medical, Dental, Vision benefits, with a free medical plan option for employees 401k with 4% company match, with opportunities for retirement savings and planning PTO, Paid Holidays, and Paid Parental Leave, with a focus on work-life balance and employee well-being Company-provided laptop, monitor, and headset, with the technology and tools you need to succeed Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Call Center Swing Shift Agent, you will be an integral part of our customer service team, responsible for providing outstanding support to our customers and driving business success. With a competitive compensation package, opportunities for career growth and development, and a supportive and inclusive work environment, this is an opportunity you won't want to miss. Apply now and join our team of dedicated professionals who are transforming the trades one customer at a time! Apply for this job