Support Lead for Guest Experiences

Introduction to Guest Experiences Imagine being part of a dynamic team that revolutionizes the way guests and owners interact with innovative solar solutions. At Tlemcen Solar Innovations, we're passionate about harnessing the power of solar energy to create a better future. Our mission is to deliver exceptional guest experiences through efficient and effective operations. We're now seeking a highly skilled and enthusiastic Support Lead to join our team and help us achieve our goals. Job Overview As a Support Lead for Guest Experiences, you will play a vital role in ensuring the smooth operation of our support team. This part-time position (13 hours per week) offers the opportunity to work remotely and has the potential to transition into a full-time role in 7 months. If you're a motivated and organized individual with excellent communication skills, we want to hear from you. Key Responsibilities As the Support Lead, your primary objective will be to manage and support our team of agents, ensuring they provide top-notch service to our guests and owners. Your duties will include: Team Management: Oversee the support crew's hours and tasks, ensuring seamless operations and efficient use of resources. Communication Checks: Monitor and evaluate the quality of interactions between agents and guests, providing feedback and coaching to maintain high standards. Schedule Planning: Create and manage shift schedules to ensure adequate coverage and minimize conflicts. Process Upgrades: Continuously assess and improve our support processes, identifying areas for enhancement and implementing changes as needed. Job Log Reviews: Regularly review job logs to ensure accuracy and completeness, making adjustments as necessary. Platform Management: Maintain the organization and integrity of our Asana and Slack platforms, ensuring they remain up-to-date and functional. Essential Qualifications To be successful in this role, you will need: Fluent English: Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely. Team Management: Proven experience in managing teams, tracking hours and tasks, and ensuring smooth operations. Attention to Detail: A keen eye for detail, with the ability to focus on small aspects that can make a significant difference in our guest experiences. Familiarity with Asana and Slack: Previous experience with these platforms is desirable, although training can be provided for the right candidate. Preferred Qualifications While not essential, the following skills and qualities will be advantageous in this role: Previous Experience in Support or Customer Service: A background in support or customer service will provide a solid foundation for this position. Technical Skills: Familiarity with OpenPhone and other relevant tools will be beneficial in this role. Problem-Solving and Analytical Skills: The ability to analyze problems, identify solutions, and implement changes will be highly valued. Career Growth and Learning Benefits At Tlemcen Solar Innovations, we're committed to the growth and development of our team members. As a Support Lead, you will have access to: Professional Development Opportunities: Training and mentorship to enhance your skills and knowledge in support and team management. Career Advancement: The potential to transition into a full-time role within 7 months, with opportunities for further career advancement in the future. Collaborative Work Environment: A dynamic and supportive team environment that fosters collaboration, creativity, and innovation. Work Environment and Company Culture Our company culture is built on the values of innovation, efficiency, and exceptional guest experiences. We believe in: Flexibility and Autonomy: Working remotely and having the freedom to manage your schedule and workload. Open Communication: Transparent and regular communication across all levels of the organization. Recognition and Rewards: Acknowledging and rewarding outstanding performance and contributions to the team. Compensation, Perks, and Benefits We offer a competitive hourly wage, with the potential for full-time employment and associated benefits in the future. Our perks and benefits include: Flexible Working Hours: The ability to work from anywhere with a reliable internet connection. Opportunities for Growth: Professional development and career advancement opportunities. Collaborative Team Environment: A dynamic and supportive team that values innovation and creativity. How to Apply If you're a motivated and organized individual with a passion for delivering exceptional guest experiences, we want to hear from you. To apply, please provide answers to the following questions: How will you maintain high-quality interactions between our team and guests? What is your preferred method for tracking work and using OpenPhone efficiently? Share your ideas or stories. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Conclusion Join our team as a Support Lead for Guest Experiences and be part of a dynamic and innovative organization that's changing the way we interact with solar energy. With a competitive hourly wage, opportunities for growth, and a collaborative team environment, this is an exciting opportunity you won't want to miss. Apply now and take the first step towards a rewarding and challenging career with Tlemcen Solar Innovations. Apply for this job