Transcription Supervisor (Fully Remote)

Welcome to Our Team: Join Us as a Transcription Supervisor We are excited to announce an exceptional opportunity for a highly skilled and motivated individual to join our team as a Transcription Supervisor. As a remote team member, you will have the flexibility to work from the comfort of your own home, with a state-of-the-art virtual workspace that provides all the tools and resources you need to succeed. Our company values impeccable customer service, and we are looking for a talented professional who shares this vision and is passionate about delivering exceptional results. About Our Company We are a leading provider of transcription services, dedicated to delivering high-quality solutions to our clients. Our team is comprised of experienced professionals who are passionate about their work and committed to excellence. As a Transcription Supervisor, you will play a critical role in leading and directing our team of Transcription Project Managers and Legal Transcriber/Editors, ensuring that we consistently meet and exceed our clients' expectations. Job Summary The Transcription Supervisor is responsible for overseeing the transcription process from start to finish, ensuring that all jobs are completed to the highest standards of quality and that our clients receive exceptional service. This is a versatile role that requires strong leadership, customer service, and problem-solving skills, as well as excellent attention to detail and communication skills. As a Transcription Supervisor, you will be responsible for managing a team of transcription professionals, monitoring job boards and deadlines, performing quality checks, and formatting and certifying final transcripts. Key Responsibilities Lead and direct Transcription Project Managers and Legal Transcriber/Editors to ensure the team is operating efficiently and providing high-quality work and impeccable client service. Monitor job boards, transcript calendars, and due dates to oversee the transcription process from start to finish. Support with job track-in, job assignment, and transcript checks as needed. Respond to client requests and ensure that all emails and calls are handled promptly and thoroughly. Collaborate with senior management to establish and implement new policies, procedures, and efficiencies. Communicate with the Litigation Technology Management team regarding any issues with digital reporter job submissions. Problem-solve difficult situations without guidance or oversight and assist direct reports with the same. Plan for fluctuations in staff to ensure the department has proper coverage during business days. Review and approve timesheets and PTO requests, monitor overtime, and hold regular one-on-one meetings with team members. Establish employee performance standards and track progress, assist with interviewing, hiring, and onboarding new staff, and contribute to employee performance reviews. Develop training materials and hold regular team and/or individual training sessions to ensure that our team members have the skills and knowledge they need to succeed. Provide suggestions on how to improve department workflows, policies, and procedures through process improvements and/or utilization of technology. Assist in planning for team bonding events and activities to highlight our company's core values. Handle urgent after-hours/weekend inquiries that have been escalated to our team. Requirements To be successful in this role, you will need to have: A Bachelor's degree in a relevant field. At least 5 years of experience in a customer-service setting, with a proven track record of delivering exceptional results. At least 2 years of management experience, with a strong background in leading and directing teams. Some transcription and/or court reporting industry experience is preferred, but not required. Excellent knowledge of Microsoft Office programs, including Word, Excel, and Outlook. Great attention to detail, with excellent verbal and written communication skills. The ability to work well under pressure, with a strong sense of urgency and the ability to prioritize tasks effectively. Analytical and problem-solving skills, with good judgment and a flexible work schedule. Preferred Qualifications While not required, the following qualifications are preferred: Experience with transcription software and technology. Knowledge of court reporting procedures and protocols. Experience with team management and leadership, with a proven track record of success. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong leadership and management skills, with the ability to lead and direct a team of transcription professionals. Excellent customer service skills, with a strong focus on delivering exceptional results and exceeding client expectations. Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. Excellent communication and interpersonal skills, with the ability to work effectively with team members, clients, and stakeholders. Strong attention to detail, with excellent organizational and time management skills. The ability to work well under pressure, with a strong sense of urgency and the ability to prioritize tasks effectively. Career Growth Opportunities As a Transcription Supervisor with our company, you will have access to a range of career growth opportunities, including: Professional development and training programs, designed to help you build your skills and knowledge and advance your career. Opportunities for advancement, with a clear path for career progression and professional growth. A collaborative and supportive work environment, with a team of experienced professionals who are passionate about their work and committed to excellence. Flexible work arrangements, including remote work options and flexible scheduling. Work Environment and Company Culture Our company is committed to providing a positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. We value our employees and are committed to providing a range of benefits and perks, including: A competitive salary and benefits package, with opportunities for advancement and professional growth. A collaborative and supportive work environment, with a team of experienced professionals who are passionate about their work and committed to excellence. Flexible work arrangements, including remote work options and flexible scheduling. Opportunities for professional development and training, designed to help you build your skills and knowledge and advance your career. A range of employee recognition and reward programs, designed to recognize and reward outstanding performance and contributions. Compensation and Benefits We offer a competitive salary and benefits package, with opportunities for advancement and professional growth. Our benefits include: A competitive salary, with opportunities for bonuses and incentives. A range of health and wellness benefits, including medical, dental, and vision coverage. A 401(k) retirement savings plan, with company matching contributions. Flexible work arrangements, including remote work options and flexible scheduling. Opportunities for professional development and training, designed to help you build your skills and knowledge and advance your career. A range of employee recognition and reward programs, designed to recognize and reward outstanding performance and contributions. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Transcription Supervisor with our company, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career. Don't miss out on this exceptional opportunity – apply now and take the first step towards a rewarding and challenging career with our company. Apply To This Job Apply for this job