**Experienced REMOTE After Hours Dispatcher – Mechanical for Austin, TX in ABC Home & Commercial Services**

About ABC Home & Commercial Services At ABC Home & Commercial Services, we pride ourselves on being a leading provider of comprehensive home and commercial services in the heart of Texas. With a strong commitment to customer satisfaction, we strive to deliver exceptional results that exceed our customers' expectations. As a rapidly growing company, we are constantly seeking talented individuals who share our passion for delivering top-notch services and building long-lasting relationships with our customers. Job Description We are seeking an experienced REMOTE After Hours Dispatcher – Mechanical to join our team in Austin, TX. As a key member of our dispatch team, you will play a vital role in receiving, scheduling, and dispatching emergency and non-emergency customer requests for the Mechanical division during our regular business hours. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities As an REMOTE After Hours Dispatcher – Mechanical, your primary responsibilities will include: Professionally, timely, and effectively communicate with customers, technicians, and service managers for all scheduling and dispatching purposes. Know, understand, and execute the dispatch strategy/plan for each department/service trade. Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns. Maintain customer records by immediately updating account information. Provide timely and accurate information to incoming customer requests. Work in partnership with other employees to meet and exceed customer expectations. Maintain a positive attitude at all times with customers, fellow employees, and supervisors. Requirements To be successful in this role, you will need to possess the following qualifications and skills: Previous scheduling and call center experience preferred. Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system. Ability to organize and prioritize multiple tasks in a fast-paced environment. Ability to communicate well, using excellent interpersonal and communication skills. Must be able to adapt quickly in an ever-changing, fast-paced environment. High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing. Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations. Excellent written communication skills, including spelling and punctuation. Excellent team player with commitment to company values. Bilingual (English & Spanish) a plus. Ability to sit for long periods of time. Rotating Schedules As a REMOTE After Hours Dispatcher – Mechanical, you will be required to work two rotating schedules: 12pm - 10pm, 2 days during the week, 1pm - 9pm on Saturday, and 11am - 7pm on Sunday. 7am - 5pm on Saturday and Sunday, 12pm - 10pm or 2pm - 12am on weekends. What We Offer As a valued member of our team, you can expect a comprehensive benefits package, including: Health, Dental, Vision & Life Insurance. 401(k) with company matching. Paid vacation and sick leave (PTO). Profit sharing bonuses. Lead Now Program for all employees to increase earnings and pay. Company clubs & committees, and company outings. Paid trainings and development opportunities. Tuition reimbursement. Educational scholarships for employees and family members. Wellness program, including gym membership. Potential to work from home a percentage of the time after 30 days of training. Career Growth Opportunities and Learning Benefits At ABC Home & Commercial Services, we are committed to helping our employees grow and develop their careers. As a REMOTE After Hours Dispatcher – Mechanical, you will have access to: Regular training and development opportunities to enhance your skills and knowledge. A comprehensive onboarding program to ensure a smooth transition into your new role. A supportive and collaborative work environment that encourages open communication and feedback. A clear career path with opportunities for advancement and professional growth. Work Environment and Company Culture As a REMOTE After Hours Dispatcher – Mechanical, you will be working in a fast-paced, dynamic environment that requires flexibility, adaptability, and a strong work ethic. Our company culture is built on the values of: Customer satisfaction. Integrity. Teamwork. Continuous improvement. Respect. Compensation and Perks As a REMOTE After Hours Dispatcher – Mechanical, you can expect a competitive hourly rate of $19 - $21 per hour, based on experience. Additionally, you will be eligible for a range of benefits and perks, including: Health, Dental, Vision & Life Insurance. 401(k) with company matching. Paid vacation and sick leave (PTO). Profit sharing bonuses. Lead Now Program for all employees to increase earnings and pay. Company clubs & committees, and company outings. Paid trainings and development opportunities. Tuition reimbursement. Educational scholarships for employees and family members. Wellness program, including gym membership. Potential to work from home a percentage of the time after 30 days of training. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job